ER-Triage Technician/Assistant - Veterinary

MSPCA-Angell; Boston (MA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

On-site parking

Uniforms provided

Job summary

Angell is seeking an ER-Triage Technician/Assistant to join the ER/Inpatient Services. The role involves triage for emergency cases, collaboration with front desk and E/CC staff, and education of staff on triage procedures.

The candidate must have excellent interpersonal skills, reliability, and the ability to work in a fast-paced team. CVT certification is required, with at least 3 years of veterinary technician/assistant experience; 1 year in an emergency setting preferred.

Qualifications

• CVT certification is required.
• At least 3 years of veterinary technician/assistant experience.
• 1 year in an emergency setting preferred.
• Experience with avian & exotics preferred.
• Clear communication is essential in relaying clinical information.

Responsibilities

• Perform physical exams on companion and exotic animals (avian, reptiles, small mammals).
• Assist with phlebotomy, IV catheterization, urine collection ( cystocentesis or catheterization), blood pressure measurement, and related procedures.
• Explain processes to clients clearly and educate owners about triage and care.
• Assist in training staff on triage procedures and basic parameters.

Education

Certified Veterinary Technician (CVT)

Job description

Full-time, 40 hours per week, day and evening shift available.

A $5,000 Sign on Bonus available for CVTs!

The Position

The ER-Triage Technician or Assistant is responsible for working collaboratively within the Department of ER/Inpatient Services and with the other services throughout the organization. The Triage Technician will work primarily alongside emergency departments. However, they are also responsible for building and maintaining strong working relationships with the front desk staff.

The ER-Triage Technician or Assistant works collaboratively with the front desk staff and the E/CC staff to provide the highest quality of triage to our clients. They are very empathetic to the clients during the highly emotional time of seeing their pet in pain or distress. They will also work very closely with the front desk to help educate the staff about the triage process and what basic parameters are.

The ER-Triage Technician or Assistant must have outstanding interpersonal skills. They must be reliable, independent, and able to work in a dynamic and fast paced team environment while maintaining a positive and enthusiastic attitude. In addition to exhibiting effective communication skills amongst the staff, the Triage Technician must also be able to directly communicate with the guardians of the Angell patients. The Triage Technician will be involved in training staff.

Some Duties to Include but not limited to...

• Technical abilities. The triage technician is expected to demonstrate technical skills required of a veterinary professional including performing a physical exam on companion and exotic animals. Exotic animals include avian, reptiles, and small mammals such as rabbits and guinea pigs. At times, the triage technician will work within the department within other roles, performing duties including phlebotomy, intravenous catheterization, obtaining a urine sample via cystocentesis or catheterization, blood pressure measurement, among other skills. This position requires a knowledge of clinical testing, procedures, protocols, medical terminology, animal handing, and medical math calculation.
• Client service. The triage technician needs to be able to explain processes in an effective and efficient manner, answering questions knowledgably and improving an owner’s understanding of the care his or her pet is being given during their visit at Angell. This often is required both orally and in writing.

Compensation

Veterinary Assistants starting $22-$27/hour

Certified Veterinary Technicians starting $25-$30/hr, $5000 Sign on Bonus for CVTs!

Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

Applicant Requirements

Certified Veterinary Technician (CVT) required in order to be hired as a Technician.

At least 3 years of veterinary technician/assistant experience required. 1 year of experience in an emergency setting preferred. Experience with Avian & Exotics preferred.

Clear communication is essential to relaying veterinary clinical information to our clients and other hospital staff in a confident, clear manner.

Who We Are

Angell, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. Our Clinic Services Department is the hub of this busy hospital, you will never be bored with the interesting variety of cases you will see.

Our Benefits

Angell has a variety of learning and development opportunities for candidates who wish to advance their career in veterinary medicine. We have free uniforms, an annual shoe allowance, paid holidays, sick and vacation time, employee discounts for pet health care, pet food and free on-site parking! Blue Cross health insurance, dental, vision and a 403B retirement plan.

Experience

Required

• 3 year(s): At least 3 years of veterinary technician/assistant experience required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.