Client Liaison Veterinary Hospital Boston- Hybrid Remote - Second Shift

MSPCA-Angell; Boston (MA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

403(b) plan

Tuition reimbursement

Paid holidays

Paid vacation

Employee discounts

Free onsite parking

Job summary

MSPCA-Angell in Boston is seeking an experienced Client Liaison for our Communication Center. This full-time 40-hour, 2nd shift role supports client communications, appointment bookings, and status updates for veterinary care.

The position offers a primarily remote setup with occasional onsite training in Boston. You should have call center or medical office experience, strong written and verbal communication, and the ability to manage schedules and relay sensitive information.

Qualifications

• Previous Animal Handling Experience
• High School diploma or better required.

Responsibilities

• Book patient appointments and manage scheduling.
• Convey detailed information regarding patient status and doctors’ reports/updates.
• Provide general information regarding routine, specialty, and emergency pet care.

Skills

Animal handling

Education

High School or better.

Job description

Posting Details

• Posted on August 26, 2026

Locations

Showing 1 location Angell - Boston Boston, MA 02130, USA

• Hybrid
• Client Services
• Full-Time
• Requisition #: CLIEN004105

Description

Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center.This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the evenings worked are a mix of 12-8:30 and 1:30-10.

This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed.

Do you have a passion for customer service and happen to love animals? If you have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison.

Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors’ reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care.

If you are a motivated, compassionate, positive, and organized individual with excellent communication skills, this may be the opportunity you’ve been looking for. Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care.

As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills.

To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners,

COMPENSATION

Starting $21-$23/hr

Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

OUR BENEFITS

Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center.

MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Qualifications

Skills

Required

Previous Animal Handling Experience Some Knowledge

Education

Required

High School or better.

Experience

Required

As this position requires excellent attention to details, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. Ability to remain detail oriented in a fast paced environment is a must! 1 year: At least 1 year of previous experience in a call center, medical reception, or other phone based client service.

Preferred

1-2 years of prior animal care experience is preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.