Veterinary ER Technical Client Liaison - Hybrid Remote

Courageous Parents Network; Boston (MA); Hybrid; USD 74,501,000 - 77,366,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays

Sick leave

Vacation time

Pet care discounts

Free onsite parking

Job summary

Angell Animal Medical Center seeks a Veterinary ER Technical Client Liaison to triage and advise clients on urgent care needs. This hybrid remote role requires a CVT with veterinary ER experience and strong communication skills.

The position includes intermittent onsite training at MSPCA-Angell Boston and a 40-hour work week. The ideal candidate has about 4 years in veterinary emergency and customer service, with the ability to triage calls and coordinate with ER staff to guide clients

Qualifications

• CVT required with veterinary emergency experience.
• Approximately 4 years of veterinary ER and customer service experience.
• Full-time, 40 hours, first shift, remote with intermittent onsite training.
• Must live within commuting distance to Angell Boston.

Responsibilities

• Triage clinical situations via telephone to determine if ER care is needed.
• Collaborate with ER Veterinary staff and other departments to determine best course of care.
• Provide empathetic client communication and guidance based on patient needs.

Skills

CVT certification

Customer service

Call center experience

Communication skills

Education

Associates degree

Bachelor's degree

Job description

Veterinary ER Technical Client Liaison - Hybrid Remote

Locations

Showing 1 location

Angell - Boston
Boston, MA 02130, USA

• Client Services
• Full-Time

Description

Looking for an applicant with approximately 4 years of experience in veterinary emergency and customer service - CVT required. This is a full time, 40 hours, first shift, Sunday through Wednesday OR Wednesday through Saturday schedule available. This position is remote however applicants must live within commuting distance to MSPCA- Angell Boston as it requires intermittent onsite training and work.

Are you passionate about the animal/human bond? Are you an experienced veterinary technician interested in stepping away from hands on care and into a role helping clients help their pets?

As a member of our Communication Center, the ER Technical Liaison triages clinical situations via telephone to determine if the patient requires immediate treatment by our ER service or should be directed to Urgent Care or a Specialty Appointment. The ER Technical Liaison works in collaboration with the ER Veterinary staff and other departments to assess the best course of care based on patient needs and available services.

Please attach a cover letter that addresses your experience in emergency veterinary medicine as well as customer service. Applications that do not include this will not be considered for review.

ABOUT YOU

The ideal candidate is a CVT with previous veterinary customer service experience and at least 4 years working in an ER setting is a plus!

We are looking for applicants who demonstrate excellent judgement and decision-making skills with the ability to triage emergent client and referral calls and determine the appropriate advisement in an efficient yet compassionate manner. Applicants should be able to sustain accuracy while maintaining urgency and compassion.

Traits needed to excel in this position include strong communication skills (written, listening, and verbal), sustained attention to detail, independent problem solving skills, and the ability to convey empathy for our clients and the animals in our care. Strong computer and phone skills are required.

COMPENSATION:

Starting $26-$27/hr
Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

ABOUT US

Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell is a not for profit hospital part of the MSPCA, one of the oldest and most respected humane organizations in the world. Working in an environment that clearly delivers on its mission of advancing the health and welfare of animals can make this the impactful career that you’ve always wanted.

OUR BENEFITS

• health, dental and life insurance
• matched 403(b) retirement plan
• tuition reimbursement
• paid holidays
• sick
• vacation time
• generous employee discounts for pet health care and pet food
• free onsite parking!

Education

Required

Associates or better.

Preferred

Bachelors or better.

Experience

Required

2 years: Experience in ECC in a veterinary clinic or hospital preferred.

2 years: of experience as a veterinary assistant or technician

2 years: of customer service and call center experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.