Veterinary ER Experience Coordinator

Veterinary Emergency Group (VEG); Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K match

Day-one health benefits

ER CE travel stipend

Parental leave

Flexible schedules

Job summary

Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator to shape the patient and client journey across pre-visit, visit, and post-visit experiences. You will engage with clients warmly, route urgent medical calls swiftly, and coordinate with medical teams to ensure compassionate and efficient care for pets and their families.

In this role, you’ll grow professionally through mentorship, onsite training, and access to leadership programs while supporting a dynamic ER team in

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• High emotional intelligence and ability to read a room.
• Willingness to work in a noisy environment with odors.
• Availability to work nights, weekends, and holidays on a rotating basis.

Responsibilities

• Greet customers with warmth and urgency in person, on the phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say “yes” to customer needs.
• Listen, resolve concerns promptly, and anticipate issues.
• Keep nurses and doctors updated on customer needs for seamless care.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up with customers after visits to check on pet care.
• Capture special moments and strengthen bonds between customers, pets, and the hospital.

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Practice management software

Job description

Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator to shape the patient and client journey across pre-visit, visit, and post-visit experiences. You will engage with clients warmly, route urgent medical calls swiftly, and coordinate with medical teams to ensure compassionate and efficient care for pets and their families.

In this role, you’ll grow professionally through mentorship, onsite training, and access to leadership programs while supporting a dynamic ER team in