Flexible Veterinary ER Customer Experience Lead

Veterinary Emergency Group (VEG); Oak Brook (IL); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Learning and leadership programs

Travel stipend for VEG programs

Flexible work schedules

Referral program

Résumé du poste

VEG in Oak Brook, IL seeks a Customer Experience Coordinator to define and enhance the client journey across pre-, during-, and post-visit interactions. You will engage with clients and patients, guiding them with empathy and professionalism in a busy veterinary emergency setting.

The role emphasizes outstanding communication, problem solving, and the ability to manage multiple tasks while maintaining high service standards.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills with diverse audiences.
• Ability to multitask and stay composed in high-stress environments.

Responsabilités

• Greet customers warmly in person, over the phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor.
• Deliver personalized experiences and creatively address customer needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues.
• Keep medical staff updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately and protect sensitive information.
• Follow up with customers after visits to monitor care outcomes.
• Capture moments and build lasting connections between customers, their pets, and the hospital.

Connaissances

Customer service

Software proficiency

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Stamina for noise/odors

Availability nights/weekends

Description du poste

VEG in Oak Brook, IL seeks a Customer Experience Coordinator to define and enhance the client journey across pre-, during-, and post-visit interactions. You will engage with clients and patients, guiding them with empathy and professionalism in a busy veterinary emergency setting.

The role emphasizes outstanding communication, problem solving, and the ability to manage multiple tasks while maintaining high service standards.