Veterinary Doctors Assistant, Neurology

Ethos Veterinary Health; Queen Creek (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

VTS Support

CE Allowance

Uniform Allowance

Paid License Renewal Fees

Paid Time Off

Employee Pet Discount

Shift/Weekend Pay Differential

Opportunity for VTNE Reimbursement

401k

Medical/Dental/Vision

Disability Insurance

Life Insurance

Job summary

ARISE in Queen Creek, AZ seeks a full-time Veterinary Doctor Assistant for its neurology team. You will support doctors in surgical and medical cases, document patient histories in SOAP, and coordinate client communications to ensure high-quality care.

The role emphasizes clinical support, accurate record-keeping, and exceptional client service in a 24-hour emergency hospital setting with access to advanced imaging and diagnostics.

Qualifications

• Experience as a veterinary assistant or similar role.
• Excellent written and verbal communication skills.
• Strong computer skills and familiarity with practice software.
• Ability to multitask in a fast-paced hospital environment.
• Professional work ethic and patient-centered care.
• Ability to lift up to 60 lbs and assist with routine equipment.
• Accurate typing and documentation in SOAP notes.
• Ability to follow posted schedule.

Responsibilities

• Collect initial patient histories and document discharge instructions based on doctor recommendations.
• Prepare and review estimates with the client based on treatments.
• Communicate approved estimates to clients or front desk staff.
• Enter treatments into SmartFlow for patient care as requested by the doctor.
• Provide excellent client experience and discuss finances with care and compassion.
• Ensure diagnostics and radiology requests are initiated promptly.
• Document lab results and treatments in SOAP as directed by the doctor.
• Call in pharmacy prescriptions and assist with patient discharge.
• Follow up with clients for postoperative updates as directed by the doctor.

Skills

Veterinary assistant experience

Communication skills

Strong computer skills

Multi-tasking

Work ethic & professionalism

Typing / documentation

Schedule adherence

Team collaboration

Tools

EzyVet

SmartFlow

Otto Flow

Google Docs/Excel

Job description

ARISE is hiring a full time Neurology Veterinary Doctors Assistant

Benefits

• VTS Support
• CE Allowance
• Uniform Allowance
• Paid License Renewal Fees
• Paid Time Off
• Employee Pet Discount
• Shift/Weekend Pay Differential
• Opportunity for VTNE Reimbursement
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance

ARISE is a 24-hour veterinary emergency and critical care (AVECCC) and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. ARISE is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

ARISE has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. ARISE offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.

Job Purpose:The purpose of the Veterinary Doctor Assistant is toassistin providinghigh qualitymedical support and administrativeassistanceto the Doctor Team. The Veterinary Doctor Assistant will be assigned toassistthe Doctors withinthe surgery department.

Duties & Responsibilities of the Veterinary Doctor Assistant:

• Collecting anddocumenting (in SOAP)initialpatient historiesand starting discharge instructions based on doctor recommended treatments. A knowledge of veterinary terminology isrequired,however, a general knowledge base of medical terminology is acceptable and veterinary specific can be learned

• Starting an estimate and reviewing with the owner based on doctor recommended treatments

• Communicating doctor approved estimate to either client liaison or directly to the client

• Utilizing and entering treatments intoSmartflowfor patient care as requested by the doctor

• Providing an excellent client experience by keeping clients informed on their pet's care and ability to discuss finances with care and compassion

• Ensure diagnostics and treatments are being startedin a timely manner, including submission of laboratory samples and radiology requests

• Documenting lab results, treatments or other medical record details in SOAP as directed by the attending doctor

• Call in pharmacy prescriptions

• Facilitate patient discharge with clients

• Call clients for postoperative updates and to communicate basic diagnostic test results at the discretion of the doctor

• Anyadditionalduties to help increase the efficiency of the doctor team

Administrative Duties:

Safety

• Follow OSHA requirements

• Follow practice's health and safety protocols

Administrative

• Be proficient in using our veterinary practice-management software (EzyVet,SmartFlow,Otto Flow, Google Docs/Excel)

• Assist ClientExperience Specialists (front office)as necessary

• Attend staff and individual meetings as scheduled

Teamwork

• Participates in a positive manner in all group sizes.

• Refrains fromparticipatingingossip-leadsby example.

• Supportsteam members byassistingotherareas,is receptive to feedback and suggestions.

• Engages in active problem-solving vs. problem-identifying.

• Makes suggestions related to client/patient service improvements and hospital efficiency.

Required Knowledge/Skills

• Experience equivalent to job duties and responsibilities

• Excellent communication skills – written and verbal

• Strong computer skills

• Strong ability to multi-task

• Strong work ethic and professionalism

Physical

• Able to function within a busy, stressful work environment in a mature, professional manner

• Able to lift 60lbsin a safe manner

• Able to type, write and verbally converse

• Able to work the posted schedule

Preferred Skills:

• Medical transcription or scribe experience

• Technician assistant experience

• Client Experience/Client Relationship Building