Veterinary Customer Service Representative

Allianceanimalhealth; Sanford (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k & 401K matching program

Life & supplemental insurance

HSA & FSA

Paid vacation and sick time

Paid bereavement

Job summary

Alliance Animal Health in Sanford, FL is seeking an experienced veterinary receptionist to greet clients, triage concerns, and manage appointments. You will handle calls, emails, and payments while maintaining a compassionate, professional front desk.

The role requires excellent customer service, strong communication and computer skills, and a collaborative, self-motivated approach. Training and development opportunities are available.

Qualifications

• Minimum 1 year of veterinary receptionist experience.
• Compassionate and calm team player.
• Ability to multi-task.
• Excellent customer service and communication skills.
• Highly organized with strong computer skills.
• Self-starting with desire to advance knowledge and skills.

Responsibilities

• Greet clients and patients and triage concerns.
• Answer calls/emails and direct to appropriate party.
• Schedule appointments to optimize daily flow.
• Check in and check out clients and process payments.
• Provide compassionate emotional support as needed.
• Maintain reception area visually appealing.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Computer skills

Self-motivated

Organization

Job description

Job duties include, but are not limited to:

• Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
• Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
• Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

We're looking for:

• Experienced Receptionist with a minimum of 1-year veterinary experience required.
• Compassionate and calm team player.
• Ability to multi-task.
• Superior customer service and communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/ .