Veterinary Customer Service Representative

Saunders Veterinary Clinic; Avon Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Saunders Veterinary Clinic is seeking a Veterinary Customer Service Representative to warmly welcome clients and their pets, answer questions, and keep the front end running smoothly. You will manage scheduling, check-in/check-out, process payments, and maintain accurate client and patient records with empathy and professionalism.

This role emphasizes clear communication with the medical team, handling prescription requests, and guiding clients through services and estimates.

Qualifications

• Experience in customer service, ideally in veterinary or healthcare settings.
• Excellent communication with clients and team members.
• Ability to multitask and stay organized in a busy front-end environment.
• Demonstrates empathy and professionalism with pet owners.

Responsibilities

• Welcoming clients and their pets with a warm, friendly attitude.
• Answering phones and helping clients with questions.
• Scheduling appointments and managing the appointment flow.
• Checking clients in and out and keeping information accurate.
• Processing payments and handling invoices.
• Updating and maintaining client + patient records.
• Communicating important information between clients and the medical team.
• Assisting with prescription/refill requests and directing questions to the team.

Skills

Customer service

Empathy

Multitasking

Communication

Team player

Attention to detail

Job description

Veterinary Customer Service Representative

Are you the person who can make everyone feel welcome—even on the busiest day?

Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat?

Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and good vibes to our team.

You’ll be one of the first people our clients meet—and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out.

You’re basically the connection point between our clients, their pets, and our veterinary team.

Your day may include:

Welcoming clients and their pets with a warm, friendly attitude

Answering phones and helping clients with questions

Scheduling appointments and managing the appointment flow

Checking clients in and out and keeping information accurate

Processing payments and handling invoices

Updating and maintaining client + patient records

Communicating important information between clients and the medical team

Assisting with prescription/refill requests and directing medical questions to the appropriate team member

Following up with clients when needed

Helping explain services, estimates, invoices, and next steps

Supporting a smooth patient experience from arrival to departure

Knowing when to jump in and help wherever the team needs you

Keeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY

Basically… you’re helping keep the whole front end of the hospital running.

You genuinely LOVE animals

You’re friendly, professional, and confident communicating with clients

You can multitask without getting overwhelmed

You’re organized and pay attention to the little details

You can handle a fast-paced environment

You know how to stay calm when things get a little chaotic

You’re comfortable talking about services, estimates, payments, and scheduling

You’re a team player who’s willing to jump in wherever needed

You understand that pet parents can be emotional—and you lead with empathy

You have customer service experience (veterinary or healthcare experience = major bonus!)

Our CSRs help create the entire client experience.

Whether someone is bringing in their new puppy, checking on a sick pet, picking up medication, or navigating a difficult moment with their best friend—you’ll be there to make sure they feel heard, respected, and cared for.

A team that genuinely cares about animals

Opportunities to learn and grow

A supportive team environment

Plenty of adorable patients

A chance to make a real difference for pets AND their people

If you’re organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way…

We want to meet you!