Veterinary Clinic Operations Lead

Destination Pet LLC; San Jose (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k match

Pet care discounts

Generous PTO

Job summary

Destination Pet LLC is seeking an experienced Practice Manager to lead the Story Road Animal Hospital site. You will oversee daily clinic operations, manage a team, ensure outstanding customer service, handle inventory and budget, and collaborate with Destination Pet support functions to maintain a high‑performing, compliant practice.

The role requires 5+ years of P&L leadership in service environments, strong people skills, and veterinary operations experience.

Qualifications

• BS/BA or CVT is a plus.
• Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail.
• Experience in problem-solving, maintaining confidentiality and interacting with customers and staff.

Responsibilities

• Oversee clinic operations and staff to ensure efficient daily workflows.
• Manage payroll and clinic budget to meet financial targets.
• Ensure exceptional customer service and address client concerns promptly.
• Coordinate with Destination Pet support teams (Operations, HR, Marketing, Facilities, Legal).

Skills

Staff management

P&L management

Customer service

Budgeting

Payroll

Leadership

Communication

Problem solving

Time management

Multi-tasking

Education

BS/BA or CVT

Tools

MS Office

Database apps

Job description

Destination Pet LLC is seeking an experienced Practice Manager to lead the Story Road Animal Hospital site. You will oversee daily clinic operations, manage a team, ensure outstanding customer service, handle inventory and budget, and collaborate with Destination Pet support functions to maintain a high‑performing, compliant practice.

The role requires 5+ years of P&L leadership in service environments, strong people skills, and veterinary operations experience.