Veterinary Client Services Specialist (VSOP)

Suveto; Boulder (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

VSOP grants

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k with employer match

Job summary

Boulder Veterinary Hospital, part of the Suveto network of hospitals, is looking for an experienced Client Services Representative to join our team. This full-time position offers $17.00 - $19.00 per hour and VSOP grants to team members.

The CSR will act as a liaison, provide information, and resolve client issues with accuracy and courtesy. We seek candidates with excellent customer service skills, the ability to multitask in a fast-paced environment, and experience in a multi-doctor veterinary

Qualifications

• High School Diploma or equivalent.
• At least one year of experience in client services.
• Computer literate; able to navigate new software.

Responsibilities

• Manage large amounts of incoming calls.
• Handle cash and credit card transactions.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines, and policies.
• Strong phone contact handling skills and active listening.
• Basic computer skills.
• Familiarity with Impromed systems.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Skills

Customer service

Phone handling

Active listening

Communication skills

Multitasking

Team oriented

Education

High School Diploma or equivalent

Tools

Impromed systems

Job description

Boulder Veterinary Hospital, part of the Suveto network of hospitals, is looking for an experienced Client Services Representative to join our team. This full-time position offers $17.00 - $19.00 per hour and VSOP grants to team members.

The CSR will act as a liaison, provide information, and resolve client issues with accuracy and courtesy. We seek candidates with excellent customer service skills, the ability to multitask in a fast-paced environment, and experience in a multi-doctor veterinary