Veterinary Client Services Pro | Cross-Train & Grow

Maine Coast Vet; Maine; Hybrid; USD 17,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Pet-care discounts

Continuing education

Cross-training opportunities

Job summary

Maine Coast Veterinary Hospital in Blue Hill, ME, and Deer Isle Veterinary Clinic in Deer Isle, ME seek a compassionate Client Service Representative (CSR) for part-time scheduling, client communication, and front-desk support across two clinics.

You will greet clients, book appointments, and assist in navigating routine visits to urgent care, while learning veterinary support tasks. Positive attitude and teamwork are essential for growth.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to handle stressful situations with professionalism.
• Excellent phone and email etiquette.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Schedule appointments and coordinate patient care across two clinics.
• Answer phones, emails, texts, and client inquiries.
• Support clients during routine visits, urgent cases, and emotional situations.

Skills

Customer service

Empathy

Communication

Organizational skills

Job description

Client Service Representative - Blue Hill, ME

Maine Coast Veterinary Hospital & Deer Isle Veterinary Clinic are Hiring a Client Service Representative (CSR)!

Position Details
Role: Client Service Representative (CSR) with Opportunity for Cross-Training in Veterinary Support Roles
Status: Part-time
Compensation: Competitive and based on experience
Schedule: Thursdays and Fridays, 20hrs/week
Locations: Maine Coast Veterinary Hospital in Blue Hill, ME, and Deer Isle Veterinary Clinic in Deer Isle, ME

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation based on experience, with opportunities to grow your skills and responsibilities over time

Wellness & Peace of Mind: Paid time off and employee pet-care discounts, with benefit eligibility based on employment status and hours worked

Professional Growth & Recognition: Continuing education, hands-on cross-training, career development, and opportunities to learn veterinary support skills alongside our medical team

Lifestyle Perks You’ll Appreciate: A supportive, collaborative team environment where your contribution matters and your professional growth is encouraged

Do you love helping people, caring for animals, and being part of a team that genuinely supports one another? Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic would love to meet you!

We’re looking for a compassionate, organized, and motivated Client Service Representative (CSR) to join our growing team. This role is about much more than answering phones and scheduling appointments. Our CSRs are at the heart of the client experience, helping pet owners navigate everything from routine wellness visits to urgent and emotional situations with professionalism, empathy, and kindness.

We’re also looking for someone who is excited to learn. For the right candidate, this position offers opportunities to cross-train in veterinary support responsibilities and gain hands-on experience working alongside our medical team. If you’re interested in building a long-term career in veterinary medicine, this is a great place to grow.

Why You’ll Love It Here

• A supportive, collaborative veterinary team
• Full-time and part-time opportunities
• Opportunities to cross-train beyond the front desk
• Hands-on exposure to veterinary support and patient-care responsibilities
• Continuing education and professional development opportunities
• A workplace that encourages learning and career growth
• Paid time off for eligible employees
• The opportunity to make a meaningful difference for pets and the people who love them

What You’ll Do

• Welcome clients and patients with warmth, compassion, and professionalism
• Schedule appointments and help coordinate patient care
• Answer phones, emails, texts, and client inquiries
• Support clients during routine, urgent, and emotionally challenging situations
• Maintain accurate and up-to-date client and patient records
• Support patient check-in and checkout processes
• Process payments and assist clients with billing questions
• Communicate effectively with veterinarians, technicians, and fellow support team members
• Help keep reception and other client-facing areas clean, organized, and welcoming
• Stay organized while managing multiple priorities in a busy veterinary environment
• Contribute to a positive, supportive, and team-focused hospital culture

Opportunities to Cross-Train & Grow

Depending on your experience, aptitude, interests, and hospital needs, you may have the opportunity to cross-train in veterinary support areas such as:

• Animal handling and restraint
• Treatment and nursing assistance
• Surgical and procedural preparation
• Kennel and husbandry care
• Medical record support

These cross-training opportunities can help you build practical veterinary skills, learn directly from the medical team, and explore a long-term career path in veterinary medicine.

What You’ll Bring

• A friendly, compassionate, and professional demeanor
• Excellent communication and customer service skills
• Ability to remain calm and helpful in busy or emotionally charged situations
• Strong attention to detail and organizational skills
• Comfort using computers, phones, and technology systems
• A dependable, adaptable, and team-oriented attitude
• Passion for helping animals and the people who love them
• Interest in learning new skills and growing within a veterinary hospital environment
• Customer service, reception, hospitality, healthcare, or animal-care experience is preferred
• Veterinary, medical office, or animal shelter experience is a plus, but not required

The Extras You’ll Actually Feel

• Opportunities to move beyond traditional front-desk responsibilities and expand your skill set
• Hands-on learning alongside veterinary professionals
• Continuing education opportunities
• Cross-training and career development
• A team that values your ideas, growth, and contribution
• The chance to support clients during some of the most important moments in their pets’ lives
• A workplace where helping each other is part of how we provide exceptional patient care

Benefits You Can’t Beat

Benefits may vary based on employment status, scheduled hours, and eligibility.

• Competitive pay based on experience
• Opportunities for professional growth and expanded responsibilities
• Paid time off for eligible employees
• Continuing education opportunities
• Cross-training and career development opportunities
• Hands-on learning alongside the veterinary medical team
• Supportive and collaborative team environment
• Full-time and part-time opportunities
• A team-focused workplace committed to developing its people
• Opportunities to build a meaningful, long-term career in veterinary medicine

Join Our Team!

At Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic, we’re committed to providing exceptional care for our patients while creating a supportive, collaborative workplace for our team. We believe in developing our people, encouraging growth, and creating an environment where everyone can contribute to improving the lives of pets and their families.

If you’re looking for a position where you can make a difference, learn new skills, and become part of a team that truly cares, we’d love to hear from you. Apply today with your resume and a brief introduction telling us why you’d be a great fit for our team!

Diversity, equity, inclusion, and belonging are core values at Maine Coast Veterinary Hospital, Deer Isle Veterinary Clinic, and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.