Veterinary Client Services Specialist – Emergency & Specialty

Thrive Pet Healthcare; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision, life, and(dis

Mental health support through Lyra

Paid parental leave

Pet care discounts

Student loan support tools

Job summary

Thrive Pet Healthcare – North Scottsdale is hiring an experienced Veterinary Client Service Representative to join our front‑of‑house team. You’ll be a key connection between clients, patients, and our medical staff, helping ensure smooth hospital flow and a positive experience, even in high‑stress situations.

This role offers a collaborative culture, ongoing training, and career opportunities within Thrive’s nationwide network, with benefits including health coverage, retirement plans, paid

Qualifications

• Customer service experience required.
• 1+ year of veterinary experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced hospital setting.
• Comfort with basic accounting, payments, and cash handling.
• Team-oriented, dependable, and professional.

Responsibilities

• Greeting clients and pets with warmth, professionalism, and empathy.
• Assisting new clients with registration and communicating expected wait times.
• Answering phone calls and responding to non-medical client inquiries.
• Scheduling appointments, diagnostics, and follow-ups.
• Coordinating with referring hospitals to obtain patient records.
• Creating appointment reminders and rescheduling missed visits.
• Maintaining accurate client and patient records in hospital systems.
• Keeping front desk, reception, waiting, and exam areas clean and organized.
• Reviewing invoices and ensuring accurate payment processing and cash handling.
• Supporting teammates and contributing to a positive, collaborative culture.

Job description

Thrive Pet Healthcare – North Scottsdale is hiring an experienced Veterinary Client Service Representative to join our front‑of‑house team. You’ll be a key connection between clients, patients, and our medical staff, helping ensure smooth hospital flow and a positive experience, even in high‑stress situations.

This role offers a collaborative culture, ongoing training, and career opportunities within Thrive’s nationwide network, with benefits including health coverage, retirement plans, paid