Veterinary Client Services Specialist

Tufts University; North Grafton (MA); In loco; USD 29.000 - 40.000; Tempo pieno

Descrizione del lavoro

Tufts University’s Foster Hospital for Small Animals seeks a Client Service Assistant to provide high-quality administrative support in a busy veterinary setting.

Responsibilities include greeting clients, registering and admitting patients, scheduling appointments, and managing medical records while coordinating with clinical staff. Strong communication, empathy and teamwork are essential.

Competenze

• High School Diploma or equivalent.
• 2 years of customer service experience.
• Exceptional communication skills (in person and telephone).
• Ability to prioritize multiple responsibilities in a busy clinical setting.
• Ability to work as part of a diverse team of clinical and administrative professionals.
• Empathy and compassion to bereaved clients.
• Basic computer skills including Microsoft Office and learning EMR systems.
• Able to type a minimum of 40 words per minute.
• Ability to lift up to 40 lbs.

Mansioni

• Greet and register clients and patients in the lobby or reception area.
• Admit and discharge patients and manage appointments.
• Coordinate discharges with clinical team and provide final discharge reports.
• Manage medical records: scan, print, and copy as needed.
• Switchboard duties: answer and route calls and relay updates to patients.
• Maintain and update client and patient information and billing details.
• Attend meetings and participate in Client Service Certification.

Conoscenze

Communication skills

Customer service

Empathy & compassion

Typing speed 40 wpm

Teamwork

Formazione

High School Diploma or equivalent

Associate's Degree (preferred)

Bachelor's Degree (preferred)

Strumenti

Microsoft Office

Descrizione del lavoro

Tufts University’s Foster Hospital for Small Animals seeks a Client Service Assistant to provide high-quality administrative support in a busy veterinary setting.

Responsibilities include greeting clients, registering and admitting patients, scheduling appointments, and managing medical records while coordinating with clinical staff. Strong communication, empathy and teamwork are essential.