Veterinary Client Services Rep III

University of Florida; Gainesville (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

The UF Small Animal Hospital Client Services team on the Main Campus in Gainesville is hiring Client Service Representatives to support specialty services. You will be a welcoming point of contact for clients and referring veterinarians, helping to coordinate visits and communications.

The role emphasizes empathy, problem solving, active listening, and teamwork to keep visits running smoothly and to uphold a professional image.

Qualifications

• High school diploma or equivalent with four years of related experience, including two years in veterinary medicine.

Responsibilities

• Serve as a point person for communication with clients, referring veterinarians, and hospital staff.
• Facilitate client visits and direct communications during visits.
• Act as liaison between the client and staff to ensure visits run smoothly.
• Demonstrate empathy with distressed clients and animals, and maintain strong public relations and teamwork.

Skills

Communication

Problem solving

Empathy

Organization

Public relations

Active listening

Relationship building

Team player

Education

High school diploma or equivalent

Job description

Veterinary Client Services Rep III

Job No: 540989

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care

Department: 28319000 - VM-SAH CUSTOMER SERVICE

Classification Minimum Requirements

High school diploma or equivalent and four years of relevant experience with two years of experience in veterinary medicine. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital. This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

Expected Salary

$20 - 23 /hr

Health Assessment Required

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close

24 August 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.