Veterinary Client Services Manager - Emergency Care Leader

Brief Media, Inc.; Lakewood (WA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

Parental leave

Flexible work schedules

401k

Paid time off

Floating holidays

BluePearl University

Pet treatment discounts

Job summary

BluePearl Pet Hospital is seeking a confident Client Service Manager to lead day-to-day client service operations in our emergency and specialty hospital. You will coach staff, schedule to meet needs, and act as the liaison between clients, patients, and caregivers.

You will join a hospital management team focused on process improvements and staff development within a fast-paced veterinary environment.

Qualifications

• Associate degree or equivalent in a related field preferred.
• 3-5 years of proven success managing professionals in complex organizations.
• Experience in veterinary/human medicine, hospitality, or client services.

Responsibilities

• Coach client service associates to be proactive and handle escalated situations.
• Schedule client service staff cost-effectively to meet client needs across shifts.
• Act as a link between clients, patients and caregivers and provide feedback to leaders.
• Participate in hospital management, foster internal relationships, drive process improvements.
• Collaborate with recruiters on new hire selection or internal transfers.

Skills

Leadership

Coaching

Staff scheduling

Customer service

Team building

Education

Associate degree or equivalent

Job description

BluePearl Pet Hospital is seeking a confident Client Service Manager to lead day-to-day client service operations in our emergency and specialty hospital. You will coach staff, schedule to meet needs, and act as the liaison between clients, patients, and caregivers.

You will join a hospital management team focused on process improvements and staff development within a fast-paced veterinary environment.