Veterinary Client Service Supervisor

BluePearl Pet Hospital; Matthews (NC); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance options

Flexible work schedules

Paid time off and floating holiday plans

401(k) and retirement planning

Continuing education opportunities

Job summary

BluePearl Pet Hospital is seeking a Client Service Supervisor to oversee the Client Services Team in Matthews, NC. This role involves guiding daily activities, ensuring effective communication, and enhancing client satisfaction during visits.

Ideal candidates possess strong leadership and communication skills, with a track record of proactive client service. The hospital provides a supportive environment with opportunities for professional development, benefits including medical insurance, 401(k), and a family-like culture.

Qualifications

• Experience in a supervisory role in client services.
• Strong leadership abilities to guide team members.
• Ability to handle stressful situations effectively.

Responsibilities

• Guide daily activities of Client Services Team.
• Plan and monitor training for new associates.
• Communicate with clients to resolve issues.
• Coach team to provide proactive client service.

Skills

Communication skills

Leadership

Customer service

Problem-solving

Job description

BluePearl Pet Hospital – Client Service Supervisor

Pay: $22.00 - $31.00 / hour. This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital to run interdepartmental activity smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during the shift and addresses issues to ensure seamless services from beginning to end of the client and patient visit.

As The Client Service Supervisor, You Will

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to offer the highest possible level of personal care.
• Guide the Client Service Team Leader to schedule client service associates cost‑effectively to ensure adequate staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient, and the caregivers, offering feedback to co‑managers to identify specific issues that may cause dissatisfied clients.
• Communicate clearly with client service associates, one‑on‑one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
• Coach client service associates to be continuously aware, proactive, and able to anticipate and address client services and seek assistance with escalated, stressful situations.
• Plan and execute regular team meetings.
• Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during meetings, and feedback from doctors and management.
• Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
• Other job duties as assigned.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage growth. Associates are leveled by skillset and move up as they gain more skills and experience. We focus on developing associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, associates have opportunities to advance in their career.
• We foster continuous learning. Our clinicians have access to over 2,000 medical journals and we offer annual continuing education allowance, free sessions, and BluePearl University for training.

Benefits

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401(k) and retirement planning.
• Paid time off and floating holiday plans.
• A regional licensed social worker providing guidance, advice, and tips on maintaining a healthy lifestyle in our fast‑paced emergency and specialty care environment.
• A family‑like culture that promotes teamwork and enrichment of lives through remarkable pet care.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request, and no applicant will be penalized for such a request. We are an Equal Opportunity Employer and a Drug‑Free Workplace.