Client Service Supervisor

Marsveterinary; Cary (NC); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Flexible schedule

Paid parental leave

Disability insurance

Job summary

BluePearl Pet Hospital in Cary, NC is seeking a Client Service Supervisor to lead the Client Services Team under the Practice Manager. The role oversees training, scheduling, staff coaching, and maintaining excellent client interactions across hospital departments.

The position offers a pay band of $22.00–$31.00 per hour, with advancement through our competency leveling system and benefits including medical, dental, vision, and paid time off. Evening/weekend availability may be required.

Qualifications

• Lead and supervise the client services team to ensure a smooth client experience.
• Coordinate training and onboarding for new Client Service associates.

Responsibilities

• Oversee daily client services operations and liaison with hospital teams.
• Schedule and train client service staff; ensure effective communication across departments.
• Address escalated client concerns and maintain high service standards.
• Conduct regular team meetings and provide feedback to staff and management.
• Be willing to work evenings, weekends and some holidays.
• Handle other duties as assigned.

Job description

BluePearl Pet Hospital is currently seeking a new Client Service Superviso r.

Pay : $22.00 - $31.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

The Client Service Supervisorguidesthe daily activities of the Client Services Team under the direction of the Practice Manager and Assistant Practice Manager. Primary responsibilities include communication between Client Services and all areas of the hospital so the client experience can run smoothly and efficiently.

As the Client Service Supervisor, you will:

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensurethat weoffer the highest possible level of personal care to meet each client’s unique set of circumstances.

• Scheduleclientserviceassociatesto meet the needs of the hospital based on client needs.

• Bean integral member of the management team and the link between the client, thepatientand the medical providers, offers feedback to department supervisors to identify specific issues that occur and may cause dissatisfied clients.

• Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.

• Coachclientserviceassociatestobecontinuouslyawareandproactiveatanticipatingandaddressingclient servicesand to seek assistance with escalated, stressful situations.

• Plans and executes regularly scheduled teammeetings.

• Seeknewwaystobetterserveclientsthroughongoingtrainingopportunities,inputfromtheClientServiceCoordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoingbasis.

• Personallymeet with clients to discuss concerns and questions regarding any aspect of servicesprovided.

• Be willing to work evenings, weekends and some holidays.

• Other job duties as assigned.

Why BluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates intoleaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order totransform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following: ****

• Health, dental, vision, and life insurance options.

• Paid paternal leave as well as employer provided short-term and long-term disability.

• Flexible work schedules.

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity.

We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

The company is pleased to provide such assistance, and no applicant will be penalized_ as a result of _ such a request.

We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.