Client Service Supervisor

BluePearl; Cary (NC); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and retirement planning

Paid time off

Trupanion pet insurance discounts

Job summary

A prominent veterinary service provider in Cary, NC is seeking a Client Service Supervisor to lead their team. In this role, you will oversee daily operations, ensuring high-quality communication between clients and staff. Duties include training new associates, scheduling staff effectively, and managing client relationships. Ideal candidates should possess strong leadership skills and the ability to foster an excellent service environment. The position offers a comprehensive benefits package including health insurance and pet care discounts.

Qualifications

• Strong communication abilities to interact with clients and staff.
• Experience in training and leading teams in a customer service environment.
• Ability to handle stressful situations calmly.

Responsibilities

• Guide daily activities of the Client Services Team under management direction.
• Communicate with staff for smooth operational activities.
• Coach team members on providing excellent client service.
• Conduct regular team meetings and training.

Skills

Client communication skills

Team leadership

Conflict resolution

Time management

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

BluePearl Pet Hospitalis currentlyseeking a newClient ServiceSupervisor.

Pay: $ - $ / hour
This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

Schedule: Schedule is dependent on team needs. Some weekends and evenings will be required.

The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during theshiftandthose issuesare addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.

As the Client Service Supervisor, you will:

• Plan,monitorand ensure completion of theinitialtraining program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.

• Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.

• Bean integral member of the management team and the link between the client, thepatientand the caregivers, offers feedback to co-managers toidentifyspecific issues that occur and may cause dissatisfied clients.

• Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding ofnew ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seekassistancewith escalated, stressful situations.

• Plans and executes regularly scheduled team meetings.

• Seek new ways to better serve clients through ongoing training opportunities, input from the Client ServiceCoordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.

• Personally meet with clients to discuss concerns and questionsregardingany aspect ofservices provided.

• Other job duties as assigned.

WhyBluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you togrowwith us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.

• Parental leave benefits

• Flexible work schedules

• 401k and retirement planning

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how tomaintaina healthy lifestyle while working in a fast-paced emergency and specialty care environment

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunityemployerand you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you needassistanceoran accommodationduring the application process because of a disability, it is available upon request. The company is pleased to provide suchassistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.