Veterinary Client Service Representative - Swing

MedVet; Garden City (ID); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401k with Employer Match

Paid Time Off (PTO)

Employee Pet Discounts

Job summary

MedVet in Garden City, Idaho is seeking a Veterinary Client Service Representative to facilitate superior client interactions. This role involves check-ins, managing medical records, and discussing payment options while maintaining a compassionate demeanor.

The ideal candidate must possess excellent communication skills, attention to detail, and some experience in a veterinary setting is preferred. Comprehensive health benefits, career growth, and paid time off are provided.

Qualifications

• Ability to remain composed in stressful situations.
• Experience in a veterinary setting preferred.
• General computer competency required.

Responsibilities

• Greet and check‑in clients.
• Answer telephones and transfer calls.
• Manage medical records and process payments.

Skills

Excellent verbal and written communication skills

Client service skills and phone etiquette

Attention to detail

Critical thinking skills

Tools

Microsoft Word

Microsoft Excel

Job description

Description

MedVet is a fast‑growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations including chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and much more. We’re looking for collaborative and driven people to join our clinical team.

Core Values & Role Summary

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. We are looking for a Veterinary Client Service Representative. Our Client Service Representatives have the first interaction with our clients, providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience.

This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi‑task and enter data accurately is crucial for success in this position. This individual must always maintain compassionate yet professional composure.

What you’ll do

• Greet and check‑in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self‑motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast‑paced environment
• Some flexibility with work hours and ability to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra‑departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On‑call Pay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short‑Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Equal Opportunity and Additional Information

Come as you are. MedVet is an equal opportunity employer. We are also a drug‑free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third‑party recruiters.