Veterinary Client Service Representative-Lead

Petcarehospital; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading veterinary center in Seattle is seeking a Lead Veterinary Client Service Representative to provide leadership and ensure excellent client service. The ideal candidate will have a strong background in the veterinary industry, exceptional customer service skills, and the ability to manage a team effectively. This role involves strategizing with leadership, resolving client issues, and supporting the CSR team on the floor.

Benefits

Medical / Vision / Dental Insurance

401k w/ Match

80 hours PTO

Paid Parental Leave

Paid 'purr'ental leave

Incredible pet care benefits

Qualifications

• Previous knowledge of veterinary industry required.
• Ability to work late swing shifts if necessary.

Responsibilities

• Lead and support the CSR team.
• Resolve client issues and follow up with leadership team.
• Assist in training new hires and mentorship.

Skills

Problem Solving

Conflict Resolution

Customer Service

Time Management

Education

2 years' experience in leadership role

Job description

Lead Veterinary Client Service Representative -Veterinary Specialty Center of Seattle

Full-time: Wednesday-Saturday

Lynnwood, WA

Why work at VSC of Seattle?

Veterinary Specialty Center of Seattle in Lynnwood offers 24-hour emergency and critical care for pets. Our AAHA-accredited team includes emergency and board-certified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.

The Client Service Lead provides leadership support to the Client Service Representatives and ensures VSC’s core values and excellent client service are maintained. The CSR Leadreports to the Client Service Manager and periodically receives direction from other hospital leadership.

The right candidate:

• Previous/current knowledge of veterinary industry required-combined with 2 years' experience in leadership role-preferred
• Competence in problem-solving and conflict resolution
• Works well on a team, as well as independently
• Has impeccablecustomer serviceskills
• Exemplarytime management skills
• Ability to work late swing shifts if necessary

Job Overview:

• Lead and support the CSR team
• Fill in as a CSR as needed; spend majority of time on the floor with CSR team
• Strategize with leadership team to improve hospital flow
• Resolve client issues and follow up with leadership team
• Complete expense reports
• Assist in training new hires/mentorship
• Assist with recruiting efforts

We offer an incredible benefits package:

• Competitive Compensation
• Medical / Vision / Dental Insurance
• 401k w/ Match
• 80 hours PTO
• Paid Parental Leave
• Paid "purr"ental leave - time to bond when you adopt a pet
• Incredible pet care benefits
• and so much more!

If you are passionate about pets and providing exemplarycustomer service,we want you to join our team!

Apply today! We look forward to hearing from you!