Veterinary Client Service Representative - Evenings

MedVet; Liberty Township (OH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Career growth opportunities

401k with Employer Match

Shift Differentials

Uniform Allowance

Employee Pet Discounts

Pet Insurance

Job summary

MedVet is looking for a part-time Veterinary Client Service Representative for shifts on Sundays and Thursdays. This role is crucial for providing superior service during client interactions, ensuring a compassionate experience for clients and their pets.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work well in a fast-paced environment. Benefits include strong career growth opportunities and a 401k with employer match.

Qualifications

• Ability to remain composed in stressful and emotional situations.
• Some flexibility with work hours and able to work additional hours.
• Previous experience in a veterinary setting is preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Excellent communication skills

Client service skills

Attention to detail

General computer competency

Ability to multi-task

Critical thinking

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Part time schedule: Sunday 12p to 10p and Thursdays 12p to 12a

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Veterinary Client Service Representative

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• 401k with Employer Match
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.