Veterinary Client Service Representative - Contingent

MedVet Medical & Cancer Centers for Pets; Worthington, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

401k with Employer Match

Shift Differentials

Uniform Allowance

Employee Assistance Program

Strong career growth and personal dev.

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a Veterinary Client Services Representative - Contingent to be the first point of contact for clients walking through our doors. You will greet and check-in clients, assist with appointments, and collaborate with veterinary staff to ensure a smooth patient experience.

The role emphasizes excellent customer service, phone etiquette, and the ability to remain composed in stressful situations.

Qualifications

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously.
• Sense of urgency within a fast-paced environment.
• Some flexibility with work hours and able to work additional hours when necessary.
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally.
• General computer competency required including Microsoft Word and Excel.
• Previous experience in veterinary setting (preferred).

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Client service

Communication

Teamwork

Multitasking

Attention to detail

Emotional composure

Urgency awareness

Critical thinking

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for:

Veterinary Client Service Representative - Contingent

Our Client Services Representatives are the first team our clients meet when they walk through the door, the friends that offers support while waiting in the lobby and the experts at answering any questions. They partner closely with our veterinary assistants and technicians to provide the MedVet experience for anyone walking through our doors. Your heart for our clients will ensure that they feel supported for duration of their time at MedVet.

What you’ll do:

· Greet and check-in clients

· Answer telephones and transfer calls

· Escort clients and their pets to exam rooms

· Manage medical records, charts, reports and correspondence

· Discuss payment options and process payments

· Maintain a neat and clean lobby

Who you are:

· Ability to remain composed in stressful and emotional situations

· Excellent verbal and written communication skills

· Excellent client service skills and phone etiquette

· Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

· Sense of urgency within a fast-paced environment

· Some flexibility with work hours and able to work additional hours when necessary

· Critical thinking skills and ability to anticipate needs inter & intra-departmentally

· General computer competency required including Microsoft Word and Excel

· Previous experience in veterinary setting (preferred)

Perks and Benefits include:

· 401k with Employer Match

· Shift Differentials

· Uniform Allowance

· Employee Assistance Program

· Strong career growth and personal development opportunities

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruite