Client Service Representative - Primary Care

COVE Animal Health; Northern (KY); On-site; USD 26,174,000 - 28,654,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer match

Paid time off and holidays

Mental health resources

Job summary

Pieper Veterinary in Plantsville, CT is seeking a dedicated Veterinary Client Service Representative to join our busy team at the Mountain Lore location. You will be the first point of contact, handling phones, appointments, and ensuring a warm, professional client experience.

Experience in a customer service role, preferably in a veterinary setting, and excellent communication skills are highly valued. This full-time role offers benefits, schedule including 3 days a week 10-hour shifts, and

Qualifications

• Experience in a customer service role, preferably in a veterinary setting.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Friendly, empathetic approach to clients and their pets.

Responsibilities

• Answer phones and schedule appointments to keep front desk running smoothly.
• Coordinate client flow and communicate with the medical team for clear, efficient hospital operations.
• Provide exceptional client service and create a warm, welcoming experience for clients and their pets.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma or equivalent

Tools

EzyVet

Job description

JOIN OUR TEAM OF
PASSIONATE AND
DEDICATED
PROFESSIONALS!

Positions are available at all of the hospitals within the COVE Veterinary network. You’ll have the opportunity to practice the highest level of care, along with great benefits and a supportive work environment.

Explore many exciting opportunities with COVE!

COVE’s five respected regional brands offer positions for all veterinary professionals in Connecticut, Massachusetts/Rhode Island, Maine, Pennsylvania and Ohio.

Client Service Representative - Primary Care

Description:
We know that a positive client experience begins the moment our clients walk through our doors. At Pieper Veterinary, we are looking for a dedicated Veterinary Client Service Representative to join our exceptional team of veterinary professionals at our Mountain Lore location in Plantsville, CT.

We are looking for a Client Service Representative to join a busy 3-doctor veterinary practice. In this role, you will be an essential part of the client experience, helping to keep the front desk running smoothly while managing schedules efficiently, coordinating appointments, and providing exceptional service to our clients and their pets.

As the first point of contact for our clients, you will play a vital role in creating a warm, welcoming, and compassionate experience for both pets and the people who love them. Your professionalism, empathy, and attention to detail will help ensure every client feels supported from the moment they enter our waiting room through every step of their visit.

If you are passionate about providing outstanding customer service, thrive in a busy veterinary environment, and want to make a meaningful difference in the lives of animals and their families, this is your opportunity to be part of something truly special from the ground up.

What to Expect:

• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it’s easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You:
We strongly believe that veterinary medicine is a team sport, and our ideal Client Service Representative is someone who feels the same. Communication is at the heart of what we do, and we are looking for someone who can navigate both client and team interactions with confidence, compassion, and professionalism.

In this fast-paced veterinary environment, you will provide exceptional client service, answer phones, schedule appointments, and help facilitate clear communication between our clients and medical team to ensure smooth and efficient hospital operations.

The ideal candidate will remain calm and compassionate during emotional or stressful situations, maintain accuracy and organization when managing schedules, and be comfortable safely handling patients on a leash or in a carrier when needed.

We value collaboration and encourage every team member to speak up, share ideas, and contribute to the success of the hospital.

Experience with EzyVet is a plus but not required.

Anticipated Schedule:
This is a full-time position:
3 days a week / 10-hour shifts (8:15am-6pm)
Thursday and Friday availability is a must.

Saturday rotation and Holidays are required.
Compensation:
$19.00-$20.00 an hour depending on experience.

What’s in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

We know it’s not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• High school diploma or equivalent
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.

Don’t see the right role just yet? Stay connected—we’ll keep you in mind as new opportunities open up.