Veterinary Client Service Representative

Resurgence Veterinary Mobility; Tennessee; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Wellness resources

Bonus based on performance

Health insurance

Paid time off

Parental leave

Vision insurance

Employee Assistance Program

Paid holidays

PTO

Job summary

Resurgence Veterinary Mobility is seeking a Client Service Representative to support clients and their pets throughout care. The role focuses on front-desk excellence, appointment coordination, and collaboration with the rehabilitation team to deliver high-quality patient care.

Candidates should have at least one year in customer service or admin, strong communication, and comfort with fast-paced environments.

Qualifications

• At least one year of experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Proficiency in Microsoft Office; experience with practice management software preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Skills

Customer service

Communication

Multitasking

Organization

Microsoft Office

Practice software

Tools

Microsoft Office

Practice management software

Job description

Future Opening: Veterinary Client Service Representative

• 401(k)
• 401(k) matching
• Wellness resources
• Bonus based on performance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Join Our Team as a Client Service Representative

Headline: Deliver Outstanding Service to Pets and Their Families

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Client Service Representative/Rehabilitation Assistant to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.

Benefits/Perks

• Competitive Salary: Based on experience and qualifications
• Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future: A 401k Retirement plan with employer match.
• Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Key Reasons to Consider This Opportunity

• Meaningful Work: Be part of a team that helps pets heal, recover, and thrive.
• Dynamic Environment: Manage appointments, coordinate schedules, and handle a variety of tasks each day.
• Client-Focused Role: Develop relationships with clients and their pets, ensuring each interaction is warm and positive.

Why Work With Us?

At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you.

Key Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Essential Skills and Qualifications

• Required Skills:
  • At least one year of experience in a customer service or administrative role.
  • Strong verbal and written communication skills.
  • Excellent multitasking and organizational abilities.
  • Proficiency in Microsoft Office; experience with practice management software preferred.
  • Ability to work effectively in a fast-paced environment.
• Preferred Soft Skills:
  • A genuine interest in animal care and client service.
  • Positive attitude and a collaborative approach to teamwork.
  • Problem-solving skills and the ability to adapt to changing situations.
  • Attention to detail and a professional, courteous demeanor.
  • Reliable, with a strong commitment to punctuality and attendance.

Compensation: $16.00 - $17.00 per hour

At RVM, we are dedicated to improving pets’ quality of life through evidence-based physical rehabilitation. Our collaborative, team-focused approach ensures every patient receives a unique treatment plan tailored to their needs.

We foster professional growth by providing mentorship, industry-leading training, and goal-setting support to help you advance in rehabilitation, pain management, and sports medicine.

Your wellbeing matters to us. With a weekday-only schedule, generous PTO, and a culture that prioritizes mental and physical health, we ensure you have the balance you need to thrive.

As a VROMP Partner, we are part of the nation’s first group of standalone veterinary practices dedicated to high-quality rehabilitation and orthopedic medical care. Join us in shaping the future of veterinary rehabilitation and making a lasting impact on patients’ lives. To learn more about our team and services visit our website: www.rvmga.com

Growth

We provide environments to practice alongside the best in the industry and grow your knowledge in physical rehabilitation, pain management and sports medicine

Support

We offer mentorship programs and professional goal setting support to help you along your career path

Autonomy

We give local autonomy to our teams with the benefit of group support

We offer competitive salaries and benefits within the veterinarian rehabilitation industry

• Paid vacation time, Paid holidays, Paid sick time
• Comprehensive Voluntary and Health Benefit Offering
• Medical and dental coverage with 50%+ employer contribution.