Float Rehabilitation Assistant / Client Service Representative

Integrative Pet Care; Chicago (IL); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Opportunity for advancement

Job summary

Integrative Pet Care in Chicago seeks a Float Rehabilitation Assistant / Client Service Representative to support clients and their pets through the care journey. This hybrid role blends front-desk duties with patient intake and therapy support, focusing on exceptional service and accurate records.

You'll greet clients, manage appointments, billings, and questions about services while collaborating with the rehabilitation team to deliver quality paw-sitive care.

Qualifications

• At least one year of customer service or administrative experience.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Interest in animal care and client service.

Responsibilities

• Greet clients and pets, providing a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate patient records in the practice management software.
• Assist with client inquiries about services, prescriptions and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Keep client areas clean, organized, and well-maintained.
• Collaborate with the rehab team to deliver patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Skills

Customer service

Administrative support

Communication skills

MS Office

Practice software

Multitasking

Teamwork

Attention to detail

Punctuality

Problem-solving

Tools

Practice management software

MS Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Join Our Team as a Float Rehabilitation Assistant / Client Service Representative

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Float Rehabilitation Assistant / Client Service Representative to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.

Headline:

Deliver Outstanding Service to Pets and Their Families

Benefits/Perks

• Competitive Salary: Based on experience and qualifications
• Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future: A 401k Retirement plan with employer match.
• Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, commuter/parking benefits, and a bi-annual performance-based bonus program.

Key Reasons to Consider This Opportunity

• Meaningful Work: Be part of a team that helps pets heal, recover, and thrive.
• Dynamic Environment: Manage appointments, coordinate schedules, and handle a variety of tasks each day.
• Client-Focused Role: Develop relationships with clients and their pets, ensuring each interaction is warm and positive.

Why Work With Us?

At our practice, client service plays a vital role in the care we provide. As the first point of contact, you'll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we're looking for someone equally dedicated to excellence. This role is perfect for someone who enjoys diverse responsibilities and wants to grow in the field of veterinary rehabilitation. In this hybrid role, you'll assist with everything from patient intake to therapy support, ensuring a seamless experience for clients and pets. If you're adaptable, organized, and passionate about animal care, we'd love to meet you!

Key Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Essential Skills and Qualifications

• At least one year of experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Proficiency in Microsoft Office; experience with practice management software preferred.
• Ability to work effectively in a fast-paced environment.
• A genuine interest in animal care and client service.
• Positive attitude and a collaborative approach to teamwork.
• Problem-solving skills and the ability to adapt to changing situations.
• Attention to detail and a professional, courteous demeanor.
• Reliable, with a strong commitment to punctuality and attendance.