Veterinary Lead Client Service Representative

Resurgence Veterinary Mobility; Decatur (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Professional Growth

Work/Life Balance

A Comprehensive Benefits Package

Investment in Your Future

Additional Perks: EAP, PTO, holidays,

Job summary

Resurgence Veterinary Mobility in Georgia seeks a Lead Client Service Representative to guide front desk operations and elevate client experiences. You will lead a CSR team, ensure smooth daily operations, and support practice growth.

This role emphasizes leadership, client satisfaction, and efficiency in a veterinary rehabilitation setting, offering growth opportunities and a strong benefits package.

Qualifications

• At least two years of experience in veterinary reception or client service.
• Strong communication skills with focus on client satisfaction.
• Proficiency in practice management software and Microsoft Office Suite.
• Exceptional organizational skills and attention to detail.
• Ability to manage a team and provide constructive feedback.

Responsibilities

• Client Service Management: Supervise the front desk team to ensure positive client experiences.
• Team Leadership: Support recruitment, onboarding, and training of new CSRs; provide feedback and scheduling.
• Operations Management: Ensure the front desk is welcoming; manage appointments and communications.
• Finance and Administration: Reconcile transactions; audit invoices and monitor discounts.
• Marketing and Outreach: Support marketing initiatives and client education materials.

Skills

Vet reception

Team leadership

Client service

Practice management

MS Office

Organizational skills

Communication

Tools

Practice management software

MS Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Join Our Team as a Lead Client Service Representative

Headline: Guide Front Desk Operations and Elevate Client Experiences

Are you an experienced veterinary receptionist with a talent for leadership? We are seeking a Lead Client Service Representative to manage the front desk operations of our veterinary rehabilitation practice. In this role, you’ll provide exceptional client care while leading a team, ensuring smooth daily operations, and supporting practice growth.

Benefits/Perks

• Competitive Salary: Based on experience and qualifications
• Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future: A 401k Retirement plan with employer match.
• Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Why This Role is a Great Opportunity

• Lead with Impact: Oversee front desk operations, ensuring positive client experiences.
• Develop Your Team: Mentor, coach, and provide feedback to the client service team.
• Collaborate and Grow: Partner with practice leadership to achieve operational and business goals.

Why Join Us?

At our practice, client service is at the heart of what we do. As the Lead Client Service Representative, you’ll play a pivotal role in creating a welcoming environment, fostering teamwork, and driving operational efficiency. This position offers the chance to grow your leadership skills in a supportive, animal-focused setting.

Key Responsibilities

• Client Service Management:
  • Supervise the front desk team to ensure positive client experiences.
  • Address client concerns and resolve issues proactively.
  • Maintain and improve client engagement and communication initiatives.
• Team Leadership:
  • Support recruitment, onboarding, and training of new CSRs.
  • Provide feedback, coaching, and performance evaluations for the CSR team.
  • Manage scheduling to ensure adequate front desk coverage.
• Operations Management:
  • Ensure the front desk and lobby are clean, organized, and welcoming.
  • Manage patient appointments, records, and communications.
  • Oversee the inventory of office supplies and retail items.
• Finance and Administration:
  • Reconcile transactions, manage cash handling, and assist with accounts payable.
  • Audit invoices and resolve discrepancies with staff and clients.
  • Monitor discounts and refunds for compliance with policies.
• Marketing and Outreach:
  • Support marketing initiatives and participate in community events as needed.
  • Ensure the availability and upkeep of client education materials.

Skills and Qualifications

• Required Skills:
  • At least two years of experience in veterinary reception or client service.
  • Strong communication skills with a focus on client satisfaction.
  • Proficiency in practice management software and Microsoft Office Suite.
  • Exceptional organizational skills and attention to detail.
  • Ability to manage a team and provide constructive feedback.
• Preferred Soft Skills:
  • Collaborative, with a positive and supportive attitude.
  • Ability to resolve conflicts diplomatically and professionally.
  • Strong multitasking skills and ability to prioritize in a fast-paced environment.
  • Passion for animals and commitment to exceptional client care.