Clinical Staff Manager

Thrive Pet Healthcare

Mansfield (TX)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Paid parental leave

Pet discounts

CE courses

Job summary

Thrive Pet Healthcare Mansfield seeks a hands-on Clinical Staff Manager to lead the medical support team, coach staff, and enhance hospital workflow while maintaining high-quality patient care. The role partners with the Hospital Administrator and doctors to schedule, train, and develop clinicians in a fast-paced, 24/7 hospital environment.

Ideal candidates have 5+ years in veterinary medicine with supervisory experience, RVT/LVT/CVT credentials preferred, and a strong customer-service mindset.

Qualifications

5+ years of veterinary medicine experience preferred, with leadership exposure.
3–5 years of supervisory or management experience in veterinary settings.
Credentialed veterinary technician designation preferred (RVT/LVT/CVT).
Strong clinical workflow and patient-care support skills.
Excellent communication and team leadership abilities.

Responsibilities

Lead, coach, and develop veterinary technicians, assistants, and clinical staff.
Oversee onboarding, training, skills assessments, and development plans.
Manage schedules, PTO requests, timekeeping, and shift coverage.
Collaborate with Hospital Administrator to optimize workflow and patient care.
Assist on the hospital floor to support patient care and operations.
Participate in interviews, hiring, and performance management.

Skills

Team leadership

Coaching

Communication

Problem solving

Organization

Animal handling

Education

Associate degree in veterinary technology

Job description

Description

Clinical Staff Manager

Thrive Mansfield

Full-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

About The Role:

Thrive Pet Healthcare is seeking a hands-on, people-focused Clinical Staff Manager to lead, coach, and support the medical support team within the hospital. This role is ideal for an experienced veterinary technician or clinical leader who is passionate about developing team members, improving hospital workflow, supporting high-quality patient care, and fostering a positive, collaborative culture.

The Clinical Staff Manager partners closely with the Hospital Administrator, Medical Director, doctors, and leadership team to ensure the technician and assistant teams are well-trained, appropriately scheduled, supported in their development, and aligned with hospital goals and Thrive’s Core Values. A full-time position would require working between 30-40 hours a week, which includes a combination of day, evening, weekend, and holiday shifts.

Experience & Skills Requirements:

5+ years of experience in veterinary medicine preferred; specialty, emergency, or high-volume hospital experience strongly preferred.

3–5 years of supervisory, lead, or management experience in veterinary medicine or a comparable healthcare environment preferred.

Associate degree in veterinary technology preferred.

Credentialed veterinary technician designation such as RVT, LVT, or CVT preferred.

Strong technical skills and comfort supporting patient care, clinical workflow, and team training.

Demonstrated ability to lead, motivate, coach, and develop team members.

Excellent organization, prioritization, problem-solving, and communication skills.

Ability to work collaboratively with doctors, hospital leadership, team members, and pet parents.

Strong customer service mindset with the ability to handle escalations professionally and calmly.

High level of integrity, professionalism, confidentiality, and accountability.

Comfortable with animal handling, basic husbandry, medication administration, and working in a clinical hospital environment.

Role Responsibilities:

Lead, coach, mentor, and develop veterinary technicians, assistants, and clinical support team members.

Provide onboarding, hands-on training, skills assessments, and individualized development plans for new and existing team members.

Oversee technician and assistant schedules, PTO requests, shift coverage, call-outs, and timekeeping responsibilities.

Partner with hospital leadership to maintain efficient workflow, appropriate staffing levels, and strong patient care support.

Support interviewing, hiring, onboarding, and performance expectations for clinical support team members.

Provide regular feedback, coaching, and performance support in partnership with the Hospital Administrator.

Participate in leadership meetings, staff meetings, one-on-ones, training programs, and hospital planning initiatives.

Help identify and resolve operational inefficiencies such as missed charges, late procedures, workflow gaps, or inappropriate staffing.

Model and reinforce a respectful, inclusive, collaborative, and client-focused team culture.

Assist on the hospital floor when needed to support patient care, team workflow, and hospital operations.

Support development, implementation, and reinforcement of hospital policies, protocols, and best practices.

Maintain confidentiality and demonstrate sound judgment in handling team member, client, and hospital matters.

Schedule and Work Environment

This is a full-time leadership role that requires a balance of hands-on floor support and administrative responsibilities. Flexibility is required to support hospital needs, including evenings, weekends, holidays, call-outs, and urgent coverage situations as needed. The role may require up to 10% travel.

The work environment includes both office and clinical hospital settings. Team members may be exposed to moderate noise, animal waste, odors, cleaning agents, and animal-related risks such as bites, scratches, or contagious diseases. This position requires the ability to stand, walk, bend, reach, communicate clearly, use office and hospital equipment, and lift up to 40 pounds.

About the Hospital

Thrive Pet Healthcare Specialists Mansfield is staffed with emergency veterinarians and technicians 24 hours a day, 7 days a week including holidays. All emergency clinicians are well-versed in emergency procedures and surgery. We can perform emergency procedures and surgeries at any time of the day or night.

We also provide medical oncology and radiation oncology, providing comprehensive cancer care under one roof.

At Thrive Pet Healthcare Specialists Mansfield, we provide high-quality, compassionate care for you and your pets at any time of the day or night. Our goal is to work closely with your primary veterinarian to achieve fluent and seamless patient care, ensuring that we provide the outstanding treatment your pet deserves and your veterinarian recommends.

We offer a full range of emergency services including in-house bloodwork, digital X-ray, anesthesia, surgery, oxygen support, blood and plasma transfusion capabilities, digital radiology & ultrasound, and endoscopy.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Competitive pay

401(k) with employer match

Mental health resources, including easy access to therapy through Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Subsidized backup childcare and elder care

Expert advice, support and network discounts for fertility and family planning

FREE CE courses

Pet perks and veterinary service discounts

Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams' power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.