Veterinary Client Service Representative

Embassy Veterinary Center-Hardin Valley; Knoxville (TN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Embassy Veterinary Center-Hardin Valley in Knoxville, TN is hiring a Veterinary Client Service Representative to provide friendly, compassionate client service for pets and their owners. You will manage scheduling, patient records, and client communications in a fast-paced hospital setting.

The role emphasizes accurate documentation, cash handling, and collaboration with veterinarians and staff to ensure excellent client care. A flexible schedule, including weekends, is required.

Qualifications

• Strong verbal and written communication skills, good judgment, and ability to manage stressful situations.
• Knowledge of veterinary terminology is beneficial.
• Flexible schedule including some weekend and holiday shifts.

Responsibilities

• Answering calls from clients for scheduling and inquiries.
• Prioritizing multiple tasks calmly and efficiently.
• Maintaining client and patient records accurately.
• Assisting clients with instructions, information, and invoices.
• Documenting medical records in hospital systems and communicating with clients.

Skills

Verbal communication

Written communication

Customer service

Scheduling

Stress management

Job description

Veterinary Client Service Representative

Join our compassionate team at Embassy Veterinary Center-Hardin Valley in Knoxville, TN!

We are seeking a talented and compassionate Client Service Representative to join our team. As a key member of our hospital, you will play a vital role in providing exceptional customer service to our clients and their pets. If you possess a warm, friendly, and cohesive demeanor, excellent communication skills, and a passion for animals, we encourage you to apply!

About the Role:

As a Client Service Representative at Embassy Veterinary Center-Hardin Valley, you will be responsible for:

• Receiving and placing calls to clients for scheduling purposes




• Prioritizing multiple tasks in a calm, organized manner




• Maintaining proper documentation through client and pet records




• Assisting clients with necessary instructions, information, and invoices




• Utilizing hospital computer systems to document medical records and communicate with clients and teammates




• Managing the financial needs of the hospital by maintaining accurate balances and following proper cash and credit card handling procedures

Responsibilities / Qualifications:

• Utilizing standard office/business equipment




• Knowledge of veterinary medical terminology and procedures




• Flexible schedule, including some weekend and holiday shifts




• Ability to work independently and accept direction on given assignments




• Strong verbal and written communication skills, good judgment, and ability to manage stressful situations

What We Offer:

• Competitive hourly rate: $14.00 - $17.00 per hour




• Comprehensive benefits package, including:

  
  
  
  

  • 401(k)

  
  

  • Dental insurance

  
  

  • Employee discount

  
  

  • Health insurance

  
  

  • Paid time off

  
  

  • Vision insurance

  
  



• Opportunities for growth and development in a compassionate and community-driven medical environment

Schedule:

• 10 hour shifts




• 8 hour shifts




• Weekends as needed

Work Location:

• In-person

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service to pets and their owners, we encourage you to apply for this rewarding opportunity. Join our team today and become a part of our mission to provide compassionate and community-driven medicine!