Veterinary Client Service Representative

Thrive Pet Healthcare; Kahului (HI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability plans

CE experiences

Career development

Job summary

Central Maui Animal Clinic, a Thrive Pet Healthcare partner, is seeking a friendly Client Service Representative to join our team and help deliver outstanding hospitality to clients and their pets. You’ll greet clients, manage appointments, and communicate clearly in person, on the phone, and online.

The ideal candidate is empathetic, dependable, and thrives in a fast-paced environment while contributing to a welcoming front desk experience.

Qualifications

• Genuine love for pets and the people who care for them.
• Veterinary medicine experience is highly preferred.
• Excellent communication skills and emotional intelligence.
• Dependable, punctual, and consistently positive attitude.
• Ability to stay calm, composed, and solution-focused in a fast-paced environment.
• Commitment to creating a welcoming, professional client experience.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment

Skills

Excellent communication

Emotional intelligence

Pet lover

Calm under pressure

Job description

Description

Central Maui Animal Clinic, a Thrive Pet Healthcare partner, is looking for a friendly, service-driven Client Service Representative (CSR) to join our talented team. If you enjoy a fast-paced environment, love helping people and their pets, and take pride in providing great hospitality, we’d love to meet you!

In this role, you’ll support pet parents, help keep appointments running smoothly, and contribute to a positive experience for every client and patient. The ideal candidate is empathetic, dependable, and communicates clearly and professionally in person, on the phone, and online.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment

What we’re looking for

• A genuine love for pets and the people who care for them
• Veterinary medicine experience is highly preferred
• Excellent communication skills and emotional intelligence
• Dependable, punctual, and consistently positive attitude
• Ability to stay calm, composed, and solution-focused in a fast-paced environment
• Commitment to creating a welcoming, professional, and caring client experience

Why you’ll love working here

• Be part of a compassionate team that truly values pets and their families
• Opportunity to grow and develop your skills in a supportive environment
• Make a real difference in the lives of pets and their owners every day

About Us

We are Maui's only 24-hour emergency clinic, dedicated to providing compassionate, around-the-clock critical care to all of Maui's pets when they need it most. In addition to our 24/7 emergency services, we offer comprehensive daytime general practice appointments Monday through Saturday to keep your companions healthy and thriving year-round.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans.

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise.

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

Compensation negotiable based on credentials and experience with a hourly pay range starting at $19.00 to $21.00 an hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.