Veterinary Client Experience Specialist

Thrive Pet Healthcare; Kahului (HI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability plans

CE experiences

Career development

Job summary

Central Maui Animal Clinic, a Thrive Pet Healthcare partner, is seeking a friendly Client Service Representative to join our team and help deliver outstanding hospitality to clients and their pets. You’ll greet clients, manage appointments, and communicate clearly in person, on the phone, and online.

The ideal candidate is empathetic, dependable, and thrives in a fast-paced environment while contributing to a welcoming front desk experience.

Qualifications

• Genuine love for pets and the people who care for them.
• Veterinary medicine experience is highly preferred.
• Excellent communication skills and emotional intelligence.
• Dependable, punctual, and consistently positive attitude.
• Ability to stay calm, composed, and solution-focused in a fast-paced environment.
• Commitment to creating a welcoming, professional client experience.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment

Skills

Excellent communication

Emotional intelligence

Pet lover

Calm under pressure

Job description

Central Maui Animal Clinic, a Thrive Pet Healthcare partner, is seeking a friendly Client Service Representative to join our team and help deliver outstanding hospitality to clients and their pets. You’ll greet clients, manage appointments, and communicate clearly in person, on the phone, and online.

The ideal candidate is empathetic, dependable, and thrives in a fast-paced environment while contributing to a welcoming front desk experience.