Veterinary Client Service Representative

Thrive Pet Healthcare; Haverhill (MA); On-site; USD 27,552 - 31,684; Part time

Benefits offered by this job

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Purr-ental leave

Backup childcare & elder care

Discounts on pet services

Free CE courses

Pet perks & veterinary serviceDiscount

Student loan support

Job summary

Thrive Pet Healthcare is hiring a Veterinary Client Service Representative at Have A Heart Animal Hospital in Haverhill, MA. This part‑time role requires 20–30 hours per week, with some weekends and holidays. You will communicate with clients by phone, email and in person, enter medical records, schedule appointments and process payments.

You may dispense pharmaceuticals as needed and support general front‑desk duties. Compensation is negotiable, with a starting rate of $20–$23 per hour.

Qualifications

• Greet clients professionally and manage front-desk duties.
• Maintain accurate client and medical records in the information system.
• Handle payments and scheduling with accuracy.

Responsibilities

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Skills

Customer service

Communication

Administrative tasks

Education

High School Diploma

AAS or higher preferred

Tools

CRM software

Job description

Veterinary Client Service Representative

Have A Heart Animal Hospital, Haverhill, MA.

Part‑Time position requiring 20-30 hours per week, including some weekends and holidays.

Job Duties

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Job Requirements

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
  

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short‑and‑long‑term disability plans, we offer eligible team members:

• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr‑ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.

Compensation

Compensation is negotiable based on credentials and experience with a starting rate ranging from $20-23/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.