Veterinary Client Service Representative

Thrive Pet Healthcare; Garden Grove (CA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Health, life, vision, dental insurance

Paid time off and holidays

401(k)

Paid parental leave

Quarterly bonus program

Impressive pet benefits

Job summary

A veterinary services company in Garden Grove is seeking an experienced Customer Service Representative to support the front office. Responsibilities include greeting clients, scheduling appointments, and managing customer payments. Ideal candidates should have 1–2 years of experience, strong communication skills, and a compassionate demeanor. Pay ranges from $18 to $20 per hour depending on experience. The company offers a diverse and supportive work environment with various benefits.

Qualifications

• 1–2 years of experience in a customer service role.
• Ability to multi-task and prioritize effectively.
• Friendly and flexible attitude in varying situations.

Responsibilities

• Greet clients and patients in a friendly manner.
• Coordinate incoming calls and schedule appointments.
• Receive and process payments for services rendered.

Skills

Strong communication skills

Teamwork

Compassionate and empathetic

Bilingual Spanish/English

Job description

Job Overview

We are offering an up to $1,000 Sign‑On Bonus to qualified candidates. Garden Grove Dog and Cat Hospital is hiring an experienced Customer Service Representative to join our amazing team! The Customer Service Representative is the primary support to our front office.

Garden Grove Dog and Cat Hospital invests heavily in our employees’ long‑term growth and happiness and strives to provide a positive work environment and work/life balance. We pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!

Job Responsibilities

• Greet clients and patients in a friendly manner.
• Prepare drop‑off forms, review estimates and obtain client authorizations.
• Coordinate incoming calls and client call backs.
• Set up and schedule all appointments for new patients and rechecks.
• Track no‑shows and cancelled appointments by making notations in the medical record.
• Enter new client and patient information into computer.
• Enter all correspondence into patient’s medical record.
• Keep existing client and patient information up to date.
• Light cleaning of the exam rooms and front lobby area.
• Check clients out by receiving and processing payment for services rendered; also reviewing medications and providing invoice.
• Receive signed surgery/treatment consent forms and euthanasia forms.
• Monitor incoming emails and distribute appropriately.
• Perform other duties as assigned.

Ideal Candidate

• Has at least 1–2 years experience.
• Works well on a team.
• Positive attitude.
• Strong communication skills – communicates clearly with veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need.
• Compassionate and empathetic.
• Must be friendly and flexible in the face of varying expectations from clients and coworkers.
• Able to multi‑task, prioritize tasks well, and think creatively.
• Provide for patient and client comfort by keeping the hospital clean and presentable.
• Must be able to withstand unpleasant odors and noises.
• Bilingual Spanish/English is a plus.

Schedule & Pay

Days and Hours: Four shifts per week including three weekday shifts and one weekend shift, 36 hours per week.

Pay Range: $18 – $20 hourly dependent upon experience.

Benefits

We celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.