Veterinary Client Service Representative

Thrive Pet Healthcare; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Pet perks and discounts

Job summary

Thrive Pet Healthcare's Eye Care for Animals Tampa is seeking a Veterinary Client Service Representative to join a fast-paced ophthalmology team. You will greet clients, schedule appointments, and support clinicians with a welcoming front desk presence.

We value empathy, reliability, and professionalism as you help pets and their families. Join a caring, growth-oriented practice with strong benefits and a collaborative culture in Tampa, FL.

Qualifications

• Genuine love for pets and their owners.
• Veterinary medicine experience preferred.
• Excellent communication skills and emotional intelligence.
• Dependable, punctual, and consistently positive attitude.
• Ability to stay calm and solution-focused in a fast-paced clinic.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable.
• Schedule and manage appointments efficiently to keep the clinic running smoothly.
• Communicate clearly and professionally in person, over the phone, and online.
• Handle client inquiries and concerns with empathy, patience, and professionalism.
• Support the veterinary team by maintaining a welcoming and organized front desk environment.

Skills

Love for pets

Vet experience

Communication

Emotional intelligence

Reliability

Calm under pressure

Customer care

Job description

Veterinary Client Service Representative

Full-time

Tampa, FL

Eye Care for Animals Tampa, a Thrive Pet Healthcare partner, is looking for a friendly, service-driven Client Service Representative (CSR) to join our talented team. If you enjoy a fast-paced environment, love helping people and their pets, and take pride in providing great hospitality, we’d love to meet you!

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment

What We’re Looking For

• A genuine love for pets and the people who care for them
• Veterinary medicine experience is highly preferred
• Excellent communication skills and emotional intelligence
• Dependable, punctual, and consistently positive attitude
• Ability to stay calm, composed, and solution-focused in a fast-paced environment
• Commitment to creating a welcoming, professional, and caring client experience

Why You’ll Love Working Here

• Be part of a compassionate team that truly values pets and their families
• Opportunity to grow and develop your skills in a supportive environment
• Make a real difference in the lives of pets and their owners every day

About Us

We are a thriving 4-doctor veterinary ophthalmology practice in Tampa FL, focused on high-quality medicine, teamwork, and excellent client care. Our hospital values collaboration, kindness, and continuous growth, and we work hard to create a supportive and enjoyable workplace for our team.

Benefits – Our Care In Action

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support, and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• Move into any specialty, hospital type, or environment – across the nation.

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieve meaningful outcomes
• Joy – be a source of light
• Exploration – learn to fuel growth
• Team – connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.