Veterinary Client Service Representative

Thrive Pet Healthcare; Chatham (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Pet perks

401k

Job summary

Grace Veterinary Clinic in Chatham, IL, a Thrive Pet Healthcare partner, is hiring a Veterinary Client Service Representative/Veterinary Assistant for full-time hours (35-40 hours/week) with no weekends or on-call. Compensation ranges from $16-$19 per hour, based on experience.

The role focuses on direct client interaction, animal care, and accurate medical records, within a fast-paced, supportive team environment.

Qualifications

• Excellent communication and customer service skills.
• Works well on a team with a positive attitude.
• Previous veterinary experience preferred.

Responsibilities

• Assist in all areas of the clinic when needed including clinic maintenance, animal care, restraining of cats and dogs, and supporting medical staff.
• Direct interaction with clients and their pets via phone, email, text, and in person.
• Responsible for proper medical record documentation.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Able to lift up to 50 lbs.

Skills

Communication skills

Customer service

Teamwork

Compassionate

Veterinary experience

Job description

Veterinary Client Service Representative/Veterinary Assistant

Grace Veterinary Clinic

Chatham, IL

Full-time: 35-40 hours/week, NO weekends or on-call | 7:15a-5:30p

Compensation: $16-19/hr--based on experience

Grace Veterinary Clinic is looking for a veterinary assistant/client service representative to join our AMAZING team!

Who we are

Grace Veterinary Clinic, a Thrive Pet Healthcare partner, is a small animal practice treating both cats and dogs. We are a 2-doctor practice and are very fast-paced. Our work environmentis a positive one and we take pride in cultivating relationships with both our clients and theirpets. Superior customer service as well as going above and beyond for our clients is key to our practice's success. We are in search of candidates who are interested in joining a team that is respectful, productive, and welcoming!

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Responsibilitiesinclude but are not limited to:

• Assist in all areas of the clinic when needed including clinic maintenance, animal care, restraining of cats and dogs, view and assisting medical staff, etc.
• Primary duties will consist of direct interaction with clients and their pets via phone calls, e-mails, text, and in person.
• Responsible for proper medical record documentation.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Able to lift up to 50lbs.

The ideal candidate:

• has strong communication skills
• possesses superior customer service skills
• works well on a team
• is compassionate and caring
• previous veterinary experience preferred

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits forfull-time employeesinclude:

• Compensation: $16-19/hr--based on experience
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insuranceplus health savings account and flexible spending account
• Pet perksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapy sessions
• 401k with employer contributionand no waiting period for enrollment
• Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.