Veterinary Client Service Representative Supervisor

Bayview Animal Hospital; Town of Webster (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

LVT Mentorship

Hands-on training

Career coaching

Collaborative culture

401k with match

Lyra therapy access

Parental leave

Pet discounts

Student loan assistance

Job summary

Bayview Animal Clinic in Webster, NY seeks a Veterinary Client Service Representative Supervisor. This full-time role leads CSR staff, mentors teammates, and collaborates with management to deliver outstanding client care in a busy veterinary practice.

The ideal candidate has strong customer service experience, a willingness to lead, and comfort with POS systems and medical records. Lifting requirements apply; weekend hours may be involved.

Qualifications

• Experience in customer service within a veterinary setting preferred.
• Ability to lift up to 50 pounds and perform physical tasks.
• Strong communication skills and professionalism.

Responsibilities

• Demonstrates Bayview Animal Clinic values; fosters teamwork with staff and managers.
• Oversees CSR staff recruitment, training, and evaluations; ensures coverage.
• Streamlines processes and enhances client education and service.
• Handles client complaints with effective follow-up and documentation.
• Uses hospital procedures, fees, and information systems accurately.
• Keeps hospital orderly and clean; supports overall operations.
• Communicates with clients by phone, email, and in person; listens actively.

Skills

Customer service

Leadership

Education

High School Diploma or equivalent, AAS or higher preferred

Job description

Description

Veterinary Client Service Representative Supervisor

Bayview Animal Clinic

Webster, NY

Full-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week, including some weekends and Holidays.

Job Duties:

• Acts as a role model in demonstrating Bayview Animal Clinic values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
• Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
• Understands and consistently applies Bayview Animal Clinic policies and practices.
• Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
• Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
• Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
• Must be proficient in hospital procedures, fees, and Computer Information systems.
• Participates in ensuring the hospital is maintained in an orderly and clean manner

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed

Job Requirements:

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Why Join Thrive?

• Paid LVT Student Mentorship Program designed to support your transition into practice
• Hands-on clinical training that builds confidence and real-world experience
• Ongoing coaching and development to help you reach your career goals
• Supportive, collaborative culture where teamwork, learning, and growth are a priority

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Competitive pay

• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieve meaningful outcomes
• Joy – be a source of light
• Exploration – learn to fuel growth
• Team – connect for success

Compensation negotiable based on credentials and experience with a starting rate ranging from $18-20/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.