Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Elkhorn (WI); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, and vision insurance

Pet perks

Mental health benefits

401(k) program

Continuing education support

Scholarship opportunities

Job summary

The Accreditation Council for Graduate Medical Education is looking for a Veterinary Client Service Representative in Elkhorn, Wisconsin. This full-time position focuses on companion animals within a veterinary dental specialty practice. Responsibilities include greeting clients, scheduling consultations, coordinating patient arrivals, and managing billing for dental procedures.

The ideal candidate will have excellent communication skills, a positive attitude, and a love for animals. Benefits include competitive pay, substantial paid time off, and comprehensive health insurance.

Qualifications

• Prior experience in a veterinary front-desk role is preferred.
• Compassionate and organized individual needed.
• Motivated professionals without prior experience will be trained.

Responsibilities

• Greet clients and schedule consultations.
• Coordinate patient arrivals and manage billing.
• Support the equine CSR team when necessary.

Skills

Excellent communication skills

Organizational skills

Calm demeanor

Multitasking abilities

Job description

Veterinary Client Service Representative

Full‑time: Monday–Thursday 7:30 a‑m – 4:30 p‑m and Friday 8 a – 12 p; closed Saturday/Sunday.

Elkhorn, WI

Who we are

Midwest Veterinary Dental Services, a Thrive Pet Healthcare partner, is a team of professionals passionate about providing the highest quality and most current dental care for our patients. We provide all aspects of dentistry, from routine exams and equilibration to advanced dentistry such as fillings, endodontics, periodontal therapies, and oral surgery. We offer equine services at our facility or on site, and at our referring veterinary clinics in Wisconsin, Illinois, and Upper Michigan. Small animal services are performed on‑site at our Elkhorn facility.

Experience & Skills Required

We are seeking a compassionate and organized Veterinary Client Service Representative to join our veterinary dental specialty practice. The primary focus will be on companion animals with some cross‑over training with our equine CSR support team. As the face and voice of our clinic, you will greet clients, schedule specialized oral health consultations, coordinate patient arrivals, and manage billing for advanced veterinary dental procedures. The ideal candidate possesses excellent communication skills, a calm demeanor in a busy clinical setting, and a genuine love for companion animals. Prior experience in a veterinary front‑desk role is highly preferred, but we will train a motivated professional who will bring a positive attitude and strong multitasking abilities. We have a supportive team environment dedicated to exceptional veterinary dental care.

Benefits – our care in action

• Competitive compensation: $17–20 hr – Thrive reviews performance and compensation as part of the approach to recognizing contributions.
• Paid time off, including 8 weeks of full‑pay parental leave, bereavement, and time off for new pet adoptions
• Top‑quality medical, dental, and vision insurance plus health savings and flexible spending accounts
• Pet perks, including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidised backup and ongoing care support for children, adults, and pets
• Mental health benefits, including coaching and therapy sessions
• 401(k) program
• Continuing education and development support via our library of free CE courses and 3 days PTO to complete them
• Scholarship opportunities

Compensation negotiable based on credentials and experience – $17–20 hr. The final rate will consider your skills, qualifications, experience, and location.