Veterinary Client Service Representative

Thrive Pet Healthcare; Elkhorn (WI); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Paid time off including full-pay parental leave

Top-quality medical, dental, and vision insurance

Pet perks including discounts on products and services

401(k) program

Continuing education support

Job summary

Thrive Pet Healthcare in Elkhorn, WI, is seeking a compassionate Veterinary Client Service Representative. This full-time position involves greeting clients, managing appointments, and handling billing in a busy clinical setting.

The ideal candidate will excel in communication, multitasking, and have a calm demeanor. Competitive compensation is offered ranging from $17 to $20 per hour, alongside comprehensive benefits including paid time off and health insurance.

Qualifications

• Prior experience in a veterinary front-desk role preferred.
• Ability to maintain a calming atmosphere in a busy clinical setting.

Responsibilities

• Greet clients and schedule specialized oral health consultations.
• Coordinate patient arrivals and manage appointment flow.
• Handle billing for advanced veterinary dental procedures.
• Communicate effectively with veterinarians, clients, and the team.

Skills

Excellent communication skills

Strong multitasking abilities

Calm demeanor

Knowledge of veterinary dental procedures

Job description

Veterinary Client Service Representative

Midwest Veterinary Dental Services, Elkhorn, WI

Full-time: Monday-Thursday 7:30 a.m. – 4:30 p.m., Friday 8 a.m. – 12 p.m. (Closed Saturday/Sunday)

About the Practice

Midwest Veterinary Dental Services is a Thrive Pet Healthcare partner offering comprehensive dental care for companion and equine animals across Wisconsin, Illinois, and Upper Michigan.

Job Overview

We are seeking a compassionate and organized Veterinary Client Service Representative to serve as the face and voice of our clinic. The primary focus will be on companion animals with occasional support for our equine CSR team.

Responsibilities

As the front‑desk representative, you will:

• Greet clients and schedule specialized oral health consultations.
• Coordinate patient arrivals and manage appointment flow.
• Handle billing for advanced veterinary dental procedures.
• Communicate effectively with veterinarians, clients, and the team.
• Maintain a calming atmosphere in a busy clinical setting.

Qualifications

• Excellent communication skills and a calm demeanor.
• Prior experience in a veterinary front-desk role preferred.
• Strong multitasking abilities and positive attitude.
• Knowledge or willingness to learn about veterinary dental procedures.

Benefits

• Competitive compensation: $17–20 per hour, with performance-based adjustments.
• Paid time off, including 8 weeks of full‑pay parental leave, bereavement, and new pet adoption leave.
• Top‑quality medical, dental, and vision insurance, plus HSA and FSA options.
• Pet perks: free exams, discounts on products and services at all Thrive Pet Healthcare locations.
• Subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits, including coaching and therapy sessions.
• 401(k) program.
• Continuing education support with free CE courses and 3 days PTO.
• Scholarship opportunities.

Compensation negotiable based on credentials and experience.