Veterinary Client Service Representative

Veterinary Specialty Center of Seattle; Lynnwood (WA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & parental leave

Health insurance

Pet perks

Education & CE

401(k)

Scholarships

Job summary

Veterinary Specialty Center of Seattle is seeking a Client Service Representative to join our Thrive Pet Healthcare community in Lynnwood, WA. The CSR will provide end-to-end client care, differentiate emergencies from routine cases, greet clients, schedule appointments, admit and discharge patients, and handle payments with professionalism.

We value compassionate communication, teamwork, and the ability to manage multiple tasks in a fast-paced, multi-doctor hospital setting.

Qualifications

• Strong communication and interpersonal skills for client interactions.
• Ability to work both independently and as part of a team in a fast-paced setting.
• Experience delivering high-quality customer service in a veterinary environment preferred.

Responsibilities

• Handle phone inquiries, differentiate routine versus emergency cases, schedule appointments.
• Greet clients, admit and check out patients, process payments and manage financial information.
• Communicate information between clients and staff clearly and compassionately.
• Create a warm, welcoming impression while handling multiple tasks with interruptions.
• Support continuity of care by relaying service recommendations to clients.

Skills

excellent communication

teamwork & independence

impeccable customer service

multitasking

positive attitude

typing speed 60-80 wpm

vet clinic experience

Job description

Veterinary Client Service Representative

Veterinary Specialty Center Seattle

Lynnwood, WA

Full-time: Sunday-Tuesday 4PM-6AM-Overnight shift with 1-hour lunch

The Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We are a diverse group of assistants, licensed veterinarian technicians, support staff, and doctors ranging from residents in training to board certified specialists. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, teamwork while still encouraging autonomy, accountability, and a little bit of laughter daily.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Veterinary Specialty Center of Seattle is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community.

As a CSR, you’ll play an important role in pets’ lives by providing end-to-end care for our precious patients.

Experience & Skills Required

• excellent communication
• works well on a team as well as independently
• has impeccable customer service skills
• multitasking abilities
• positive attitude
• able to type 60-80 wpm
• experience in a veterinary clinic preferred

Job Overview

• Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
• Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Benefits – Our Care In Action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-$19-24/hr - Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and 3 days PTO to complete
• Scholarship opportunities

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $24 /hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.