Veterinary Client Service Representative

MedVet; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

MedVet is seeking a passionate Veterinary Client Service Representative to join their team in Dayton, Ohio. This role involves providing exceptional client service, managing records, and assisting with payments in a veterinary setting. Ideal candidates have excellent communication skills, attention to detail, and a compassionate demeanor, contributing to a positive experience for clients and their pets.

Benefits

Comprehensive Health Benefits

401k with Employer Match

Paid Time Off (PTO)

Employee Pet Discounts

Shift Differentials

Qualifications

• Excellent verbal and written communication skills.
• Ability to remain composed in stressful situations.
• Previous experience in a veterinary setting preferred.

Responsibilities

• Greet and check-in clients.
• Manage medical records and discuss payment options.
• Escort clients and their pets to exam rooms.

Skills

Communication

Client Service

Attention to detail

Multi-tasking

Tools

Microsoft Word

Excel

Job description

Veterinary Client Service Representative

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Description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.



We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR)

Schedule: Sunday 8a-5p, Monday 8a-6p, Tuesday 8a-5p, Wednesday 8a-5p

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby
  
  
  

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)
  
  
  

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program
  
  
  

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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