Veterinary Client Service Representative - Days

MedVet Medical & Cancer Centers for Pets; Idaho; On-site; USD 30,000 - 45,000; Full time

Job summary

Un partenaire de MedVet, WestVet, recherche un représentant du service client vétérinaire. Ce rôle hybride implique d'accueillir les clients, de gérer les dossiers médicaux et de fournir un excellent service client. Les candidats devront démontrer des compétences en communication et un sens de l'urgence, tout en ayant la possibilité de travailler dans un environnement dynamique.

Benefits

Opportunités de croissance professionnelle

Avantages santé complets

Assurance vision et dentaire

Plan 401k avec correspondance de l'employeur

Congés payés (PTO)

Allocation de vêtements

Réductions sur les soins aux animaux

Assurance incapacité à court terme

Programmes d'éducation continue

Qualifications

• Expérience antérieure dans un environnement vétérinaire souhaitée.
• Capacité à rester calme dans des situations stressantes.
• Flexibilité et capacité à travailler des heures supplémentaires si nécessaire.

Responsibilities

• Accueillir et enregistrer les clients.
• Gérer les dossiers médicaux et les rapports.
• Discuter des options de paiement et traiter les paiements.

Skills

Excellent client service skills

Communication skills

Attention to detail

Critical thinking

Tools

Microsoft Word

Microsoft Excel

Job description

WestVet, a MedVet partner, is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for:Veterinary Client Service Representative

Our Client Services Representatives are the first team our clients meet when they walk through the door, the friends that offers support while waiting in the lobby and the experts at answering any questions. They partner closely with our veterinary assistants and technicians to provide the MedVet experience for anyone walking through our doors. Your heart for our clients will ensure that they feel supported for duration of their time at MedVet.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.