Veterinary Client Service Representative

BluePearl Vet, LLC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

BluePearl Pet Hospital is hiring a Veterinary Client Service Representative in Pittsburgh, where you'll be the first point of contact for clients. This role involves providing compassionate care, assessing needs, and ensuring excellent customer service in a fast-paced environment. We are committed to growth, offering opportunities for skill development and a supportive culture.

Benefits

Pet insurance through Trupanion

Discounts on treatments and food

Leadership programs and career advancement

Annual education allowances

Access to over 2,000 medical journals

Support from a licensed social worker

Qualifications

• Excellent customer service professional.
• Ability to remain calm and empathetic in emotional situations.

Responsibilities

• Greet clients warmly and assess their needs.
• Provide compassionate support and guidance.
• Confirm appointments and offer resources to grieving clients.

Skills

Customer Service

Compassion

Communication

Job description

BluePearl Pet Hospital is hiring for a Veterinary Client Service Representative in our Emergency Department!

Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking to work with some of the best veterinary medicine professionals?

Shifts: Daytime, 10–12 hours (7:00 AM – 7:00 PM). Weekend and holiday availability required.

At BluePearl Pet Hospital, our Veterinary Client Service Representatives are vital to our hospital's success. You will be the first BluePearl team member clients see, ensuring they receive compassionate care and attention. You must remain calm and empathetic in emotional situations.

As a Veterinary Client Service Representative, you will:

• Greet clients warmly and make friendly eye contact upon entry.
• Maintain a friendly smile, strong eye contact, and approachable demeanor.
• Listen compassionately to clients.
• Speak clearly, slowly, and calmly in person and over the phone.
• Assess clients' needs and pet conditions immediately upon arrival.
• Determine emergency status (stat vs. standard).
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance and provide accurate preparation instructions.
• Offer emotional support and resources to grieving clients discreetly.
• Assist with pet remains handling, ensuring a complete and compassionate process.

Why choose BluePearl?

• We are passionate about pets. We offer pet insurance through Trupanion and discounts on treatments, procedures, and food for our associates.
• We support growth through skill-based leveling, leadership programs, and career advancement opportunities within Mars Veterinary Health.
• We prioritize continuous learning with annual education allowances, free sessions, BluePearl University, and access to over 2,000 medical journals.
• We have a regional licensed social worker available for guidance on maintaining a healthy work-life balance in our fast-paced environment.
• We foster a family-like culture, emphasizing teamwork to provide exceptional pet care.

BluePearl is committed to diversity, equity, and inclusion. We are an equal opportunity employer and provide accommodations for applicants with disabilities upon request. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, disability, or other protected characteristics. We are a drug-free workplace.