Veterinary Client Service Representative

Innovetive Petcare; Austin (TX); On-site; Full time

Job summary

Join a forward-thinking veterinary care provider that prioritizes fun, compassion, and exceptional service. As a Veterinary Client Service Representative, you'll be the friendly face that greets clients and their pets, ensuring a welcoming environment. Your role will involve managing appointments, processing payments, and collaborating with veterinary staff to provide top-notch care. This position offers an exciting opportunity to be part of a team that values each member and strives to create a comfortable experience for all. If you love animals and enjoy helping people, this role is perfect for you!

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Flexible Schedules

401K with Company Match

Training and Career Development

Qualifications

• Strong customer service skills and ability to communicate effectively.
• High school diploma required; weekend availability preferred.

Responsibilities

• Provide friendly, quality customer care to patients and clients.
• Process payments, schedule appointments, and manage medical history.

Skills

Customer Service

Communication Skills

Data Entry

Education

High School Diploma

Tools

Computer Software

Job description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Austin, Texas

Compensation: $17.00 - $21.00 / hour

Description

We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures, and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.

Responsibilities

• Provide friendly, quality customer care to patients and clients
• Process invoice payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change.

Preferred Qualifications

• High school diploma
• Weekend availability as needed
• Must be able to lift 30-50 pounds

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and career development