Veterinary Client Service Representative, AVES

Ethos Veterinary Health; Austin (TX); On-site; Full time

Job summary

Join a dynamic and rapidly expanding veterinary emergency and specialty hospital as a Client Service Representative. In this role, you will be a vital part of a team dedicated to providing exceptional service to clients and their pets. Your responsibilities will include educating clients, coordinating appointments, and maintaining meticulous records. This innovative firm values kindness, integrity, and collaboration, ensuring that both staff and clients feel supported. With opportunities for professional development and a strong focus on education, this position is perfect for those passionate about making a difference in the veterinary field.

Benefits

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA)

Paid Time Off (PTO)

Employee Assistance Program

Professional development and tuition assistance

Uniform stipend

Qualifications

• At least 2 years of customer service experience in a medical setting required.
• Fluent English skills are necessary; multiple languages are a plus.

Responsibilities

• Educate clients about services and provide compassionate support.
• Assist clients in scheduling appointments and handle communications.

Skills

Customer Service Skills

Communication Skills

Multitasking

Problem Solving

Adaptability

Fluent English

Education

2 years of customer service experience

Veterinary experience

Job description

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)!

We’re on the lookout for Client Service Representatives to join our growing team!

AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.

About the Role:

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

1. Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
2. Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
3. Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
4. Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
5. Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation.

Compensation:

• $18 - $21 depending on experience

Schedule:

• Full Time - (2 positions available)
  • Split Day/Night shifts
  • Rotating Weekends required

What We're Looking For:

1. Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
2. Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
3. Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
4. Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Who We're Looking For:

• At least 2 years of customer service experience in a medical setting is required.
• Veterinary experience is preferred.
• A solid employment history with proven reliability.
• The ability to work independently while being self-driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Why Choose AVES?

Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 10 years serving the Austin pet community. We are a robust 24/7/365 multi-disciplinary veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Anesthesiology, Neurology, Oncology, Diagnostic Imaging and Cardiology services. In approximately 1 year, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!

For more information about our hospital, please visit https://www.austinvets.com.