Veterinary Client Service Coordinator

SPCA Florida; Lakeland (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

SPCA Florida is seeking a full-time Veterinary Client Service Coordinator to join their dedicated team. This role involves providing exceptional customer service, scheduling appointments, and assisting clients with pet care information. The ideal candidate will have a high school diploma and experience in a medical environment, with a passion for animal welfare and client interaction.

Benefits

403B Retirement Plan

Holiday Pay

Paid time off after 60 days

Health Insurance – ¾ paid by SPCA Florida

Dental and Vision Insurance

Opportunity for Career Advancement and Learning

Generous Personal Pet Care Discounts

No Weekend Work with Emphasis on Work / Life Balance

Qualifications

• At least one year’s recent experience in a medical environment.
• Knowledge of general office practices and procedures.
• Ability to perform clerical work with speed and accuracy.

Responsibilities

• Serve as the primary point of contact for clients.
• Schedule appointments and maintain the appointment calendar.
• Assist with client education on pet care and veterinary procedures.

Skills

Customer Service

Clerical Work

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Veterinary Client Service Coordinator role at SPCA Florida

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Join to apply for the Veterinary Client Service Coordinator role at SPCA Florida

This range is provided by SPCA Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $19.00/hr

Changing the world of an animal’s life is what we do best! We’re passionate about cultivating your career and future in Veterinary Medicine.

We are on a mission to hire exceptional individuals and are committed to creating outstanding employee experiences where everyone makes a difference in the lives of animals. At SPCA Florida, your passion for veterinary medicine, dedication to clients, and compassion for animals align with our commitment to your professional growth. You will have the opportunity to work with a diverse and engaging caseload and connect with caring pet owners.

Our schedule consists of Monday through Friday, eight-hour shifts, with no Saturdays or Sundays required. We prioritize your time at home with your family.

We are currently seeking an experienced full-time Veterinary Client Service Coordinator for our state-of-the-art medical center. Our team works together daily to make a positive impact on the lives of animals and their families. We are looking for an upbeat, energetic Client Service Coordinator to join our veterinary team. We take pride in providing the highest quality care for our patients and clients with gentleness and compassion. The Client Service Coordinator plays a vital role in achieving this mission.

Duties include, but are not limited to:

• Serve as the primary point of contact for clients, providing exceptional customer service to make our clients feel welcomed and appreciated
• Schedule appointments and maintain the appointment calendar for clients
• Coordinate and communicate with veterinary staff to ensure efficient and timely delivery of services
• Assist with client education by providing information on pet care, veterinary procedures, and medication administration
• Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
• Maintain accurate client records and update client information as necessary
• Process payments and handle financial transactions with clients
  
  
  

What's In It For You

• Competitive hourly pay based on experience
• 403B Retirement Plan
• Holiday Pay
• Paid time off after 60 days
• Health Insurance – ¾ paid by SPCA Florida
• Dental and Vision Insurance
• Opportunity for Career Advancement and Learning
• Continuing Education
• An all-around amazing family-like team to work with
• Generous Personal Pet Care Discounts
• No Weekend Work with Emphasis on Work / Life Balance
  
  
  

Minimum Job Requirements:

• High school diploma or equivalent required.
• At least one year’s recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
• Knowledge of general office practices and procedures, and receptionist experience
• Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system; handle cash and other forms of payment, and interact closely with clients and patients on a daily basis.
  
  
  

At SPCA Florida, we have established a strong balance between professional expertise and a positive work environment.

We are committed to being an Equal Opportunity Employer and maintaining a Drug-Free Workplace, which includes conducting background checks.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organizations

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