Veterinary Client Experience Supervisor

Pet Services of Washington, P.S.; Concord (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Russell Animal Hospital in Concord, NH, is a 4-doctor AAHA-accredited practice seeking a Front Office Supervisor who will lead client service activities and front desk operations. The role involves interviewing, training, coaching, and ensuring high standards of service across shifts, including overnights and weekends.

The ideal candidate brings supervisory experience, strong communication, and veterinary exposure, with a flexible schedule to support hospital needs.

Qualifications

• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.
• Excellent client service and communication center operations.
• Strong organizational and interpersonal skills.
• Intermediate to expert computer skills.
• Ability to lift up to 40 pounds.
• Flexible schedule to include days, overnights, weekends and holidays.

Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Skills

Client service

Communication

Organizational skills

Interpersonal skills

Computer skills

Supervisory experience

Team player

Veterinary experience

Physical ability

Flexible schedule

Job description

VCA Russell Animal Hospital in Concord, NH, is a 4-doctor AAHA-accredited practice seeking a Front Office Supervisor who will lead client service activities and front desk operations. The role involves interviewing, training, coaching, and ensuring high standards of service across shifts, including overnights and weekends.

The ideal candidate brings supervisory experience, strong communication, and veterinary exposure, with a flexible schedule to support hospital needs.