Customer Experience Coordinator: Flexible Hours & Growth

VEG ER for Pets; New York (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Referral program

VEG swag

Food in fridge

Job summary

VEG, a veterinary emergency care provider, is seeking a Customer Experience Coordinator in New York to shape the client journey before, during, and after visits. You will be outgoing, professional, and ready to say YES to pet owners and their families, helping to grow your career within a dynamic ER environment.

You will interact with clients across in-person, phone, and digital channels, ensuring compassionate guidance and seamless care coordination, while supporting a culture of learning and

Qualifications

• Minimum 2+ years in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills with all customers.
• Able to multitask and thrive in a fast-paced, high-stakes environment.
• High emotional intelligence and people-centric approach.
• Willingness to work in a noisy environment with strong odors.
• Availability to work nights, weekends, and holidays on a rotating basis.

Responsibilities

• Greet customers in person, over the phone, and online with warmth and urgency.
• Manage all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and proactively meet customer needs.
• Listen empathetically, resolve concerns promptly, and anticipate issues.
• Keep nurses and doctors updated on patient needs for a seamless experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting sensitive information.
• Follow up after visits to check on pet care and strengthen relationships.
• Capture special moments and foster lasting connections with customers and their pets.

Skills

Customer service

Computer proficiency

Organized

Communication

Multitasking

Emotional intelligence

Adaptable

Problem solving

Noise/odors tolerance

Night/weekend/holiday shifts

Fast-paced environment

Tools

Practice management software

CRM software

Job description

VEG, a veterinary emergency care provider, is seeking a Customer Experience Coordinator in New York to shape the client journey before, during, and after visits. You will be outgoing, professional, and ready to say YES to pet owners and their families, helping to grow your career within a dynamic ER environment.

You will interact with clients across in-person, phone, and digital channels, ensuring compassionate guidance and seamless care coordination, while supporting a culture of learning and