Veterinary Client Experience Specialist

Socket.dev; San Francisco (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Holiday pay

Medical, Dental & Vision insurance

Life Insurance

Long-term Disability Insurance

401k Retirement Plan and contribution-

Student debt relief program

Pre-tax Commuter Benefits

Discounts on retail and pet supplies

Discounts on veterinary care

Job summary

San Francisco SPCA is seeking a Client Experience Coordinator for our Veterinary Hospital in San Francisco. You will be the primary greeting, manage check-ins, and coordinate appointments with empathy and professional care.

As a front-line team member, you’ll ensure top-notch service, resolve client concerns, and support the hospital’s core values while assisting with financial discussions and records, under the Manager of Clinical Operations.

Qualifications

• High School Diploma or GED equivalent required.
• A minimum of 2 years of college education or 2 years of related experience preferred.
• Additional Veterinary Hospital experience is an advantage.
• Must be available to work weekends, holidays, and overtime as needed.
• Fluency in Spanish, Mandarin, and/or Cantonese is a plus.
• Excellent customer service skills and ability to resolve conflicts.

Responsibilities

• Create a welcoming hospital lobby and reception area with a positive demeanor.
• Greet and check-in clients in a courteous, professional manner.
• Answer phones clearly and book appointments efficiently.
• Maintain accurate patient files and records for visits.
• Assist in intake and discharge including payments for services.
• Engage in client outreach and answer finance/records inquiries.
• Articulate medical treatment and prescription information when provided by doctors.
• Communicate compassionately about financial aspects of care.
• Reconcile daily financial transactions four times a day.
• Understand hospital policies and propose improvements as needed.
• Assist clients with problem solving and manage stressful interactions.
• Schedule appointments using veterinary software.
• Work varied shifts including weekdays and weekends.
• Maintain hospital cleanliness and housekeeping duties.
• Encourage client feedback via satisfaction surveys.

Skills

Customer service

Communication

Conflict resolution

Organization

Multitasking

Independent, self-starter

Education

High School Diploma or GED

2 years college or related experience

Veterinary hospital experience (advantage)

Tools

ImporMed Infinity

MS Office

Excel

Word

Job description

San Francisco SPCA is seeking a Client Experience Coordinator for our Veterinary Hospital in San Francisco. You will be the primary greeting, manage check-ins, and coordinate appointments with empathy and professional care.

As a front-line team member, you’ll ensure top-notch service, resolve client concerns, and support the hospital’s core values while assisting with financial discussions and records, under the Manager of Clinical Operations.