Veterinary Client Experience Leader & Front Desk Coach

Veterinary United; Clinton Charter Township (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off

Monthly healthcare stipend

Optional dental and vision plans

Planet Fitness membership

401(k) with match after one year

Mission-driven culture and team

Job summary

Veterinary United in Michigan is seeking a Client Ambassador Strategist who brings hospitality leadership to the veterinary front desk. You will guide onboarding, coach staff, and shape a consistently welcoming client experience across 20+ clinics.

Ideal candidates come from hotels or guest services, with a passion for coaching, empathy, and strong communication. No clinical experience is required, training will be provided.

Qualifications

• Hospitality leadership experience in hotels, resorts, or guest services.

Responsibilities

• Design onboarding and training programs for Client Ambassadors across clinics.
• Conduct on-site coaching of front-desk teams to elevate the client journey.
• Collaborate with clinic leaders to foster service-focused team culture.
• Improve systems and workflows to enhance the client experience.

Job description

Veterinary United in Michigan is seeking a Client Ambassador Strategist who brings hospitality leadership to the veterinary front desk. You will guide onboarding, coach staff, and shape a consistently welcoming client experience across 20+ clinics.

Ideal candidates come from hotels or guest services, with a passion for coaching, empathy, and strong communication. No clinical experience is required, training will be provided.