Veterinary Client Care Specialist – Oncology Team

Thrive Pet Healthcare; Tustin (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Quarterly bonus program

Pet benefits

Paid holidays

CE allowance

Job summary

Veterinary Cancer Group of Orange County is hiring a full-time experienced Veterinary Client Service Representative to join our oncology team. The Client Care Specialist provides primary front-office support and handles client interactions, appointment scheduling, and client education.

We invest in long-term growth and offer a comprehensive benefits package and a positive work-life balance. The role emphasizes accurate record-keeping, financial estimates, and courteous client service.

Qualifications

• Experience as Veterinary Client Care Specialist preferred.
• Experience in Oncology is a plus.
• Willingness to cross train in all areas.

Responsibilities

• Greet clients and patients in a friendly manner.
• Get weights on patients and update medical records.
• Escort and place patients in examination rooms.
• Notify the doctor of the patient’s arrival.
• Prepare drop-off forms, estimates and client authorizations.
• Coordinate incoming calls and client callbacks.
• Set up and schedule all appointments for new patients and rechecks.
• Check clients out by processing payments and printing invoices.
• Enter into the computer all correspondence into patient’s medical record.

Skills

Customer service

Team player

Positive attitude

Cross-train readiness

Job description

Veterinary Cancer Group of Orange County is hiring a full-time experienced Veterinary Client Service Representative to join our oncology team. The Client Care Specialist provides primary front-office support and handles client interactions, appointment scheduling, and client education.

We invest in long-term growth and offer a comprehensive benefits package and a positive work-life balance. The role emphasizes accurate record-keeping, financial estimates, and courteous client service.