Oncology Veterinary Client Services Specialist

Ethos Discovery; Campbell (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Job summary

Ethos Discovery in Campbell, CA, seeks a Specialty Client Service Coordinator – Oncology to deliver exceptional client service within our specialty veterinary hospital. Veterinary hospital experience is strongly preferred, with at least 1 year in customer service and hospitality.

This role supports oncology and clinical teams and helps maintain client records and billing processes. The position offers Full-Time, Part-Time, and Per Diem schedules, with a 5/8 schedule and some weekend/holiday

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• 1+ year of hospitality or client-facing experience.
• Veterinary hospital experience strongly preferred.
• Strong computer and data-entry skills.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Welcome clients and provide compassionate, professional veterinary client service.
• Answer phones, schedule appointments, and prepare clients for veterinary visits.
• Serve as a key point of contact for clients receiving veterinary oncology services.
• Coordinate communication and workflow between clients and the oncology and clinical teams.
• Prepare, compile, and maintain veterinary medical records.
• Enter accurate client and patient information into the hospital information system.
• Assist with billing, payment collection, and insurance-related questions.
• Support daily administrative and client service operations.

Skills

Customer service

Veterinary client service

Hospitality experience

Data entry

Microsoft Office

Typing 45+ wpm

10-key calculator

Communication

Organization

Attention to detail

Compassionate approach

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ethos Discovery in Campbell, CA, seeks a Specialty Client Service Coordinator – Oncology to deliver exceptional client service within our specialty veterinary hospital. Veterinary hospital experience is strongly preferred, with at least 1 year in customer service and hospitality.

This role supports oncology and clinical teams and helps maintain client records and billing processes. The position offers Full-Time, Part-Time, and Per Diem schedules, with a 5/8 schedule and some weekend/holiday